Care Coordinator, PSP HUB

Scorpion Therapeutics; Boston (MA); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Premium medical/dental/vision

Life/AD&D/disability insurance

401(k) match up to 6%

Quarterly bonus

PTO & paid holidays

Job summary

Scorpion Therapeutics in Boston seeks a Care Coordinator to oversee the end-to-end patient journey from onboarding to adherence, coordinating with caregivers and healthcare providers.

You will manage complex caseloads for rare CNS conditions, navigate access barriers, and partner with specialty pharmacies to ensure timely initiation and ongoing adherence. Excellent communication and Salesforce expertise are essential.

Qualifications

• Bachelor’s degree required; 5+ years in case management or patient support programs.
• Knowledge of pharmacy benefits, prior auth/appeals, and patient assistance programs.
• Experience with caregiver/family support and cross-functional collaboration.

Responsibilities

• Make day-to-day case decisions with escalation for critical points.
• Manage difficult caregiver conversations and non-routine access situations.
• Own the end-to-end journey (enrollment → adherence) for caregivers and providers.
• Serve as primary contact; communicate clearly, timely, and empathetically.
• Explain benefit investigations and educate on financial assistance.
• Coordinate benefits investigations, prior authorizations, and financial assistance with stakeholders.
• Build relationships with specialty pharmacies and internal/external partners.
• Identify/resolve access and adherence barriers; intervene early based on engagement signals.
• Document interactions in Salesforce and PSP systems.
• Identify case patterns and recommend SOP/training/system enhancements.
• Report adverse drug events as required.

Skills

Case management

Pharmacy benefits knowledge

Caregiver support

Salesforce proficiency

PSP platforms familiarity

Education

Bachelor’s degree

Tools

Salesforce

PSP platforms

Job description

Position Summary

As Care Coordinator, you coordinate patients, caregivers/families, and healthcare providers when Praxis therapy is prescribed—owning the end-to-end experience from onboarding through adherence, monitoring for access/adherence barriers, and managing a complex caseload of patients with rare/refractory CNS conditions.

Primary Responsibilities

• Make day-to-day case decisions with escalation for critical inflection points.
• Independently manage difficult caregiver conversations and non-routine access situations; share learnings with the team.
• Own the end-to-end journey (enrollment → adherence) for caregivers and providers.
• Serve as primary point of contact; communicate clearly, timely, and empathetically.
• Communicate benefit investigation results; educate on financial assistance.
• Coordinate benefits investigations, prior authorizations, and financial assistance with stakeholders.
• Build relationships with specialty pharmacy and internal/external partners; adapt communication to audiences.
• Partner with specialty pharmacies on initiation, shipment, and ongoing adherence.
• Identify/resolve access and adherence barriers; intervene early based on engagement/adherence signals.
• Document interactions accurately in Salesforce and other PSP systems.
• Identify case patterns and recommend SOP/training/system enhancements.
• Report adverse drug events as required.

What You Bring

• Bachelor’s degree + 5+ years case management in/supporting pharmaceutical patient support programs.
• Knowledge of pharmacy benefits, prior auth/appeals, specialty pharmacy operations, and patient assistance programs.
• Experience with caregiver/family support and collaborating with field teams and specialty pharmacies.
• Proficiency with Salesforce and PSP platforms; experience with free goods/PAP business rules.
• Preferred: nurse/MA/social worker/senior reimbursement specialist experience; CNS therapy experience.

Compensation & Benefits (selected)

• Annualized base salary: $86,000–$106,000.
• 99% premium paid for medical/dental/vision; company-paid life/AD&D/disability; 401(k) match up to 6%; quarterly bonus; PTO and paid holidays.