Care Access & Adherence Specialist

Scorpion Therapeutics; Boston (MA); On-site; USD 86,000 - 106,000; Full time

Benefits offered by this job

Premium medical/dental/vision

Life/AD&D/disability insurance

401(k) match up to 6%

Quarterly bonus

PTO & paid holidays

Job summary

Scorpion Therapeutics in Boston seeks a Care Coordinator to oversee the end-to-end patient journey from onboarding to adherence, coordinating with caregivers and healthcare providers.

You will manage complex caseloads for rare CNS conditions, navigate access barriers, and partner with specialty pharmacies to ensure timely initiation and ongoing adherence. Excellent communication and Salesforce expertise are essential.

Qualifications

• Bachelor’s degree required; 5+ years in case management or patient support programs.
• Knowledge of pharmacy benefits, prior auth/appeals, and patient assistance programs.
• Experience with caregiver/family support and cross-functional collaboration.

Responsibilities

• Make day-to-day case decisions with escalation for critical points.
• Manage difficult caregiver conversations and non-routine access situations.
• Own the end-to-end journey (enrollment → adherence) for caregivers and providers.
• Serve as primary contact; communicate clearly, timely, and empathetically.
• Explain benefit investigations and educate on financial assistance.
• Coordinate benefits investigations, prior authorizations, and financial assistance with stakeholders.
• Build relationships with specialty pharmacies and internal/external partners.
• Identify/resolve access and adherence barriers; intervene early based on engagement signals.
• Document interactions in Salesforce and PSP systems.
• Identify case patterns and recommend SOP/training/system enhancements.
• Report adverse drug events as required.

Skills

Case management

Pharmacy benefits knowledge

Caregiver support

Salesforce proficiency

PSP platforms familiarity

Education

Bachelor’s degree

Tools

Salesforce

PSP platforms

Job description

Scorpion Therapeutics in Boston seeks a Care Coordinator to oversee the end-to-end patient journey from onboarding to adherence, coordinating with caregivers and healthcare providers.

You will manage complex caseloads for rare CNS conditions, navigate access barriers, and partner with specialty pharmacies to ensure timely initiation and ongoing adherence. Excellent communication and Salesforce expertise are essential.