Remote Care Coordinator - Community Support

Placements24; United States; Remote; USD 19,000 - 32,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Remote care model innovation

Professional development

Work-life balance

Innovative team

Job summary

Placements24 is seeking a Remote Care Coordinator to support community well-being from a fully remote role based in South Africa. You will coordinate client care plans, conduct virtual assessments, and liaise with families, caregivers and healthcare professionals using secure case management tools.

The ideal candidate has a relevant qualification in Social Work or a related field, at least three years in community support, and excellent written and verbal communication.

Qualifications

• Relevant qualification in Social Work, Community Health, Psychology, or related field.
• Minimum of 3 years of experience in community support, social work, or care coordination.
• Proven experience in managing cases and coordinating services.
• Excellent proficiency with remote work technologies and online communications.

Responsibilities

• Coordinate and manage client care plans remotely, ensuring needs are addressed.
• Conduct virtual client assessments and follow-ups to monitor progress.
• Facilitate communication between clients, families, healthcare providers, and support staff.
• Utilize case management software to maintain accurate client records.
• Provide information and referrals to community resources and support services.
• Troubleshoot and resolve issues in the delivery of remote care services.
• Develop and implement efficient remote support protocols.
• Ensure compliance with privacy regulations and organizational policies.
• Participate in virtual team meetings and contribute to continuous improvement.
• Offer empathetic support and guidance to clients navigating complex care needs.

Skills

Remote work tech

Case management

Communication

Time management

Education

Social Work qualification

Related field

Tools

Video conferencing tools

Case management software

Job description

About the Role

Our client, a progressive organization committed to delivering high-quality support services remotely, is seeking a motivated Remote Care Coordinator. This is a fully remote position, allowing you to contribute to community well-being from anywhere in South Africa. You will be responsible for coordinating essential care services, managing client needs virtually, and ensuring seamless communication between clients, caregivers, and healthcare professionals. The ideal candidate is highly organized, technologically proficient, and possesses exceptional communication and problem-solving skills. This role is perfect for someone passionate about making a difference in the Community & Social Care sector without the need for physical office presence, operating remotely to serve individuals and families across various regions including Paarl and beyond.

Key Responsibilities

• Coordinate and manage client care plans remotely, ensuring all needs are addressed effectively.
• Conduct virtual client assessments and follow-ups to monitor progress and well-being.
• Facilitate communication between clients, their families, healthcare providers, and support staff through digital channels.
• Utilize case management software to maintain accurate and up-to-date client records.
• Provide information and referrals to community resources and support services.
• Troubleshoot and resolve issues that may arise in the delivery of remote care services.
• Develop and implement efficient remote support protocols.
• Ensure compliance with all relevant privacy regulations and organizational policies.
• Participate in virtual team meetings and contribute to continuous improvement initiatives.
• Offer empathetic support and guidance to clients navigating complex care needs.

Requirements

• A relevant qualification in Social Work, Community Health, Psychology, or a related field.
• Minimum of 3 years of experience in community support, social work, or care coordination.
• Proven experience in managing cases and coordinating services.
• Excellent proficiency with remote work technologies, including video conferencing platforms and case management software.
• Strong written and verbal communication skills, essential for remote interaction.
• Exceptional organizational and time-management abilities.
• Ability to work independently and maintain a high level of productivity in a remote setting.
• Demonstrated problem-solving skills and the ability to handle sensitive information with confidentiality.
• A dedicated home office setup with reliable internet connectivity.
• Passion for delivering care and support through innovative remote solutions.

Benefits

• Fully remote work arrangement.
• Competitive salary and benefits package.
• Opportunity to shape remote care delivery models.
• Professional development and training in digital care solutions.
• Work-life balance afforded by a remote position.
• Be part of an innovative and forward-thinking team.