Remote Care Coordinator

Placements24; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Remote work

Professional development

Job summary

Placements24 seeks a Remote Care Coordinator to support individuals and families from home, guiding them through services with empathy and professionalism.

This role requires strong digital literacy, social care or case management experience, and the ability to work independently while collaborating with a dispersed team and external providers.

Qualifications

• Bachelor's degree in social work, psychology, or related field preferred.
• 2+ years in social care, case management, or client support.
• Proficient with video conferencing tools and CRM software.
• Excellent written and verbal remote communication.
• Ability to work autonomously and manage time remotely.

Responsibilities

• Conduct comprehensive needs assessments via phone, video conferencing, and secure online platforms.
• Develop personalized care plans with clients outlining goals and steps.
• Facilitate connections to community resources, healthcare providers, housing assistance, and services.
• Provide ongoing support and follow-up to ensure needs are met and progress is tracked.
• Maintain meticulous digital records of client interactions in a cloud-based system.
• Communicate effectively and compassionately with clients with professionalism and empathy.
• Collaborate with a dispersed team of support professionals and external providers.
• Stay updated on resources and eligibility criteria through online research and virtual networking.
• Troubleshoot and resolve client issues remotely and efficiently.

Skills

Empathy

Time management

Remote communication

Digital literacy

Written communication

Education

Bachelor's degree in Social Work / related field

Tools

Zoom/Teams

CRM / case management software

Job description

About the Role

Our client is revolutionizing community support by hiring a dedicated Remote Care Coordinator . This fully remote position is perfect for an empathetic and organized professional eager to provide vital support services to individuals and families across various communities without being tied to a physical office. You will be the primary point of contact for clients, guiding them through their needs, connecting them with appropriate resources, and ensuring they receive timely and effective assistance. The role demands excellent digital communication skills, a proactive problem-solving attitude, and the ability to manage a caseload independently. This is an opportunity to make a significant impact from the comfort of your own home, leveraging technology to deliver essential social care.

Key Responsibilities

• Conduct comprehensive needs assessments via phone, video conferencing, and secure online platforms.
• Develop personalized care plans in collaboration with clients, outlining goals and steps for accessing support services.
• Facilitate connections to community resources, healthcare providers, housing assistance, and other essential services using digital tools and extensive databases.
• Provide ongoing support and follow-up to clients to ensure their needs are being met and to track progress towards their goals.
• Maintain meticulous digital records of client interactions, assessments, and progress notes in a secure, cloud-based system.
• Communicate effectively and compassionately with clients, maintaining a high level of professionalism and empathy throughout all interactions.
• Collaborate with a dispersed team of support professionals and external service providers through virtual meetings and digital communication channels.
• Stay updated on available community resources and eligibility criteria through online research and virtual networking.
• Troubleshoot and resolve client issues efficiently and effectively through remote channels.

Requirements

• A Bachelor's degree in Social Work, Psychology, Community Development, or a related field is preferred.
• Proven experience (2+ years) in a social care, case management, or client support role.
• Exceptional digital literacy and proficiency with video conferencing tools (e.g., Zoom, Teams) and CRM/case management software.
• Strong written and verbal communication skills, adapted for remote interactions.
• Demonstrated ability to work autonomously, manage time effectively, and meet deadlines in a remote setting.High level of empathy, patience, and a genuine desire to help others.
• Ability to maintain client confidentiality and adhere to data protection regulations in a remote environment.
• A stable internet connection and a dedicated, quiet workspace conducive to confidential client calls.
• Familiarity with various online resources and government assistance programs.

Benefits

This role offers the unique advantage of being fully remote , providing flexibility and work-life balance. Our client provides a comprehensive benefits package, including health insurance and opportunities for professional development. You will join a forward-thinking organization that values innovation in social care delivery and offers a supportive virtual team environment. Contribute to impactful social work from anywhere, making a real difference in people's lives.