Remote Care Coordinator Associate – After-Hours

Care Finders, Inc.; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with a 6% match

Paid Time Off

Employee Assistance Program

Employee Discounts (retail, hotel, etc

Voluntary Term Life and AD&D Insurance

Legal Services Insurance

Short-Term and Long-Term Disability

Accident, Critical Illness & Hospital

Job summary

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. You will coordinate patient care, answer inquiries, and schedule appointments while maintaining patient records.

The position emphasizes compassionate support and efficient coordination within a remote NY work environment. Ideal candidates have 1+ year of customer service and home healthcare experience, with bilingual ability preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.

Responsibilities

• Serve as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Address inquiries, concerns, and provide guidance on accessing services and resources.
• Schedule patient appointments, coordinating availability of healthcare professionals and patient preferences.
• Monitor and update schedules to accommodate changes, cancellations, and rescheduling needs.
• Communicate pertinent patient information, including diagnosis, treatment plans, and care instructions, to the appropriate individuals.
• Maintain accurate and up-to-date electronic and physical records of patient information, appointments, and communication.
• Monitor HHAeXchange dashboard in-between client/caregiver calls.
• Provide compassionate and empathetic support to patients and their families throughout the care coordination process.

Skills

Customer service

Bilingual

Education

High school diploma or equivalent

Job description

All Metro Health Care - NY, a Modivcare Personal Care Service, is seeking an On-Call Care Coordinator Associate. You will coordinate patient care, answer inquiries, and schedule appointments while maintaining patient records.

The position emphasizes compassionate support and efficient coordination within a remote NY work environment. Ideal candidates have 1+ year of customer service and home healthcare experience, with bilingual ability preferred.