Remote Care Coordination Specialist

Float Health Brasil; Vancouver (WA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k matching

Unlimited PTO

Parental leave

Home office stipend

Phone & internet stipend

Learning stipend

HSA & FSA

Voluntary insurance

100% remote (US)

Job summary

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits and manage patient schedules from a fully remote US base. You will handle high-volume tickets, phone calls, and appointments while maintaining superior customer service and collaboration with operations, product, and engineering teams.

Ideal candidates are highly organized, detail-focused, and comfortable navigating multiple platforms.

Qualifications

• 1+ years of experience with medical scheduling.
• Strong critical thinking and problem-solving abilities.
• Highly organized with ability to manage competing priorities.

Responsibilities

• Use Float Health's technology to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Collaborate with cross-functional teams to track data and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements for efficiency.
• Cultivate and maintain relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Critical thinking

Problem solving

Time management

Customer service

Communication

Teamwork

Tech-savvy

Job description

Float Health is seeking a Recurring Care Specialist to coordinate nursing visits and manage patient schedules from a fully remote US base. You will handle high-volume tickets, phone calls, and appointments while maintaining superior customer service and collaboration with operations, product, and engineering teams.

Ideal candidates are highly organized, detail-focused, and comfortable navigating multiple platforms.