Remote Care Coordination Specialist

Float Health Brasil; Irvine (CA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision

401k matching

Unlimited PTO with minimum days

Paid parental leave

Home office setup

Phone & internet stipend

Annual Learning Stipend

HSA & FSA

Voluntary Life and Insurance

Job summary

Float Health, a Series A startup delivering home-based nurse visits, is seeking a Recurring Care Specialist. You will coordinate nursing care by interfacing with specialty pharmacies, nurses, and patients, and manage the life cycle of recurring patient visits using our technology.

Responsibilities include handling ~40 Zendesk tickets, up to 30 calls, and scheduling 10–30 visits per shift with empathy and accuracy.

Qualifications

• 1+ years of experience with medical scheduling.
• Excellent critical thinking and problem-solving abilities.
• Highly organized and capable of managing competing priorities with strong time management.
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically.
• Comfortable working both independently and as part of a team in a dynamic, evolving environment.
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools.
• A mindset geared toward continuous improvement and operational efficiency.
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred.

Responsibilities

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients.
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution.
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses.
• Schedule and confirm 10-30 patient visits per shift with accuracy and empathy.
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details.
• Ensure all necessary documentation is collected and uploaded for scheduled visits.
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail.
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations.
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability.
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners.

Skills

Medical scheduling

Customer service

Time management

Communication skills

Team collaboration

Tech-savvy

Process improvement mindset

Healthcare experience

Tools

Zendesk

CRM platforms

Job description

Float Health, a Series A startup delivering home-based nurse visits, is seeking a Recurring Care Specialist. You will coordinate nursing care by interfacing with specialty pharmacies, nurses, and patients, and manage the life cycle of recurring patient visits using our technology.

Responsibilities include handling ~40 Zendesk tickets, up to 30 calls, and scheduling 10–30 visits per shift with empathy and accuracy.