Remote Care Concierge: Elevate Patient Experience

Galileo; Nashville (TN); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid parental leave

Paid time off

Job summary

Galileo Health is recruiting for a fully remote role that leverages hospitality skills to deliver patient-centered support. You will help patients navigate Galileo services, access appropriate care, and coordinate with clinical and administrative teams to ensure smooth experiences throughout their health journey.

Ideal candidates bring exceptional communication, empathy, and a proactive mindset. This position offers a flexible schedule with growth opportunities within a mission-driven healthcare

Qualifications

• Ability to provide personalized support to diverse individuals.
• Assist with insurance authorizations and collecting medical records.
• Excellent communication and attention to detail.
• Willingness to work in a fully remote setting.

Responsibilities

• Provide Personalized Support: Understand each person you assist, recognize their unique circumstances, and offer exceptional service that goes beyond expectations.
• Facilitate Connections: Guide individuals to Galileo services and teams, including clinical and administrative support; may involve processing insurance authorizations and collecting medical records.
• Enhance Experiences: Build strong relationships, pay attention to details, and continually seek ways to improve our processes and the experiences of those we serve.

Skills

Customer service

Bilingual English/Spanish

Communication

Healthcare awareness

Job description

Galileo Health is recruiting for a fully remote role that leverages hospitality skills to deliver patient-centered support. You will help patients navigate Galileo services, access appropriate care, and coordinate with clinical and administrative teams to ensure smooth experiences throughout their health journey.

Ideal candidates bring exceptional communication, empathy, and a proactive mindset. This position offers a flexible schedule with growth opportunities within a mission-driven healthcare