Remote Care Coach: Wellness & Care Coordination

Humana; Idaho; Remote; USD 54,000 - 73,000; Full time

Job summary

Humana is seeking a Care Coach to support members with chronic conditions by guiding them toward appropriate resources and creating personalized care plans. This remote role requires excellent communication and collaboration with healthcare teams to ensure high-quality member care.

You will conduct outreach by phone, coordinate services, and monitor progress, adapting strategies to improve health outcomes. Training aligns with EST hours; occasional travel may be required.

Qualifications

• Associate degree in any field.
• Minimum 2 years of direct adult patient care experience.
• Experience interacting with members of the healthcare team.
• Proficient with electronic medical records (EMR).
• Excellent communication and interpersonal skills.

Responsibilities

• Conduct telephonic outreach to members with chronic conditions.
• Assess member needs to develop individualized care plans.
• Coordinate services with clinical, community, and multidisciplinary resources.
• Identify and resolve barriers to care and independence.
• Monitor progress and adjust care strategies.
• Maintain compliance with program requirements.
• Navigate multiple computer systems while engaging members.

Skills

Communication

Interpersonal skills

Computer proficiency

Education

Associate degree

Tools

EMR systems

Job description

Humana is seeking a Care Coach to support members with chronic conditions by guiding them toward appropriate resources and creating personalized care plans. This remote role requires excellent communication and collaboration with healthcare teams to ensure high-quality member care.

You will conduct outreach by phone, coordinate services, and monitor progress, adapting strategies to improve health outcomes. Training aligns with EST hours; occasional travel may be required.