Remote Care Advice Line Health Advisor

Privia Health Group; United States; On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401K

Paid time off

Wellness programs

Job summary

Privia Health is seeking a Care Advice Line Health Advisor to support the CAL after-hours operations and real-time call handling. You will triage, document in EMR, and coordinate with RNs, providers, and care teams to ensure patient needs are met.

The role emphasizes clear communication with patients and caregivers, professional call handling, and contributing to population health activities and referrals as needed.

Qualifications

• Ability to constantly operate a computer and other office productivity machinery.
• Ability to read and use close vision, including the ability to do so on a computer screen.
• Ability to frequently communicate and exchange information.
• Ability to frequently adjust focus.

Responsibilities

• Support effectively, efficiently and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year.
• Answer incoming calls promptly and according to SOP and training guidelines.
• Provides effective communications, written and verbal to patients, caregivers, peers and healthcare providers at all times.
• Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL.
• Triages and transfers calls and cases appropriately to RNs, providers, team members and 911.
• Able to remain patient and polite through all call situations.
• Charts in the EMR and applicable applications accurately and efficiently according to national healthcare standards.
• Collaborate effectively with integrated care team to support care coordination for patients.
• Answer and resolve business office inbound calls related to population health, care coordination, or other clinical activities.
• Motivate patients to be proactive about their health.
• Provide education and assistance with patient self-management goals.
• Make appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs.
• Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary.
• Assist with appropriate and miscellaneous "other duties" and projects as assigned and able.
• The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/ month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum.
• Other Duties as Assigned

Skills

Computer proficiency

Close vision ability

Communication skills

Focus adjustment

Job description

Privia Health is seeking a Care Advice Line Health Advisor to support the CAL after-hours operations and real-time call handling. You will triage, document in EMR, and coordinate with RNs, providers, and care teams to ensure patient needs are met.

The role emphasizes clear communication with patients and caregivers, professional call handling, and contributing to population health activities and referrals as needed.