Remote Cantonese Gaming Support Agent

smart-recruitments

United States

Remote

USD 36,000 - 54,000

Full time

47 hours ago

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Job summary

Recruityard is seeking Cantonese-speaking Customer Support Agents to join a remote, multicultural team supporting players across email, live chat and other digital channels. The role emphasizes calm, professional handling of questions, independent remote work, and a passion for gaming.

Candidates must reside legally in Indonesia, Malaysia, the Philippines or Vietnam and have advanced Cantonese and English. A quiet home workspace is required, with training provided before project start.

Qualifications

Legal residence in Indonesia, Malaysia, the Philippines or Vietnam — mandatory.
Advanced Cantonese.
Advanced English, both spoken and written.
Strong communication and problem-solving skills.
Comfortable working with technology and learning new tools.
Ability to work independently in a remote environment.
A quiet and private workspace at home.
Previous customer support experience is a plus.
Interest in gaming and digital entertainment is highly valued.

Responsibilities

Support customers and players via email, live chat and other digital channels.
Resolve account, product and service-related questions in a calm and professional way.
Troubleshoot issues and provide clear, accurate solutions.
Deliver a positive customer experience adapted to each customer’s needs.
Work with international teams and modern digital support tools.
Complete fully paid training before joining the project.