Remote Candidate Experience Specialist II

Cisive; New Mexico; Hybrid; USD 40,000 - 50,000; Full time

Job summary

Cisive is seeking a Candidate Experience Representative to provide excellent customer service and technical support to users of our onboarding portal. This remote position involves handling inbound and outbound communications while resolving user issues and maintaining records.

The ideal candidate will have a high school diploma, 2+ years of customer service experience, and proficiency in Microsoft Office Suite. Strong communication and time management skills are essential to succeed in this dynamic role.

Qualifications

• Minimum of 2 years of customer service experience preferred.
• Proficiency in Microsoft Excel preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Handle heavy volume of inbound calls, emails, and chats.
• Partner with peers to maintain coverage of contact streams.
• Troubleshoot and resolve candidate concerns.

Skills

Customer service experience

Knowledge of Microsoft Office Suite

Excellent communication skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Cisive is seeking a Candidate Experience Representative to provide excellent customer service and technical support to users of our onboarding portal. This remote position involves handling inbound and outbound communications while resolving user issues and maintaining records.

The ideal candidate will have a high school diploma, 2+ years of customer service experience, and proficiency in Microsoft Office Suite. Strong communication and time management skills are essential to succeed in this dynamic role.