Remote Candidate Experience Specialist II

Cisive Inc.; New Mexico; On-site; USD 32,000 - 52,000; Full time

Job summary

Cisive Inc. is a technology-driven background screening and onboarding solutions provider. This role focuses on delivering superior customer service and technical support to end-users of our pre-employment portal.

Responsibilities include handling high-volume inquiries, guiding candidates through login and form submission processes, and maintaining privacy and compliance. The team operates in a remote environment with strong collaboration across departments to ensure accurate, timely resolutions.

Qualifications

• Highschool diploma or equivalent required.
• Minimum of 2 years of customer service experience strongly preferred.
• Minimum of 2 years of working in a call center environment preferred.
• Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
• Able to learn and navigate Web based applications and tools for managing applicant accounts.
• Experience responding to escalated calls and providing resolutions.
• Ability to work a flexible schedule including days, evenings, and weekends.
• Excellent written and verbal communication skills.
• Excellent time management skills, with urgency to meet deadlines.
• Adaptable to office and home office environments.
• Demonstrated ability to organize and manage multiple priorities.
• Demonstrated problem analysis and resolution skills.

Responsibilities

• Handle a heavy volume of inbound calls, emails, and chats in a work queue.
• Monitor coverage of all contact streams with peers and supervisor.
• Aim for first contact resolution; coordinate with internal teams for faster fixes.
• Troubleshoot login issues, errors, form submissions, scheduling fingerprint/drug screenings.
• Maintain applicant/client privacy in compliance with laws.
• Assist candidates with disputes or consumer statements as required by FCRA.
• Maintain accurate records of contacts and interactions.
• Build positive relationships to ensure satisfaction and retention.

Skills

Customer service

Call center

Written and verbal communication

Time management

Privacy/compliance

Education

Highschool diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cisive Inc. is a technology-driven background screening and onboarding solutions provider. This role focuses on delivering superior customer service and technical support to end-users of our pre-employment portal.

Responsibilities include handling high-volume inquiries, guiding candidates through login and form submission processes, and maintaining privacy and compliance. The team operates in a remote environment with strong collaboration across departments to ensure accurate, timely resolutions.