Remote Cancellation Intake Specialist

Hrstalentsolutions; Oxnard (CA); Remote; USD 33,000 - 47,000; Full time

Job summary

Service Cancellation Intake Assistant role is a remote customer service position with a stated rate of $29 per hour. Part-time or full-time hours may be available, and a private home office or equivalent workspace is suitable for handling account details.

The duties include acknowledging requests, checking the online account, routing decisions to the appropriate specialist, and maintaining accurate case status. Training covers privacy rules, handoff processes, and clear, auditable communication.

Qualifications

• Experience answering customers or maintaining office records can help.
• Newcomers can learn with careful reading and respectful communication.
• Training covers privacy rules and handoff processes.

Responsibilities

• Review online cancellation forms and assigned emails.
• Match each request to the appropriate service record.
• Capture the requested date and stated reason without changing its meaning.
• Ask for a required missing detail using approved language.
• Record whether the request is received, under review, or confirmed.
• Route billing disputes and policy questions to specialists.
• Send an acknowledgement that does not claim the service has ended.
• Keep any later reply connected to the same case.

Skills

Customer service

Office records

Email communication

Job description

Service Cancellation Intake Assistant role is a remote customer service position with a stated rate of $29 per hour. Part-time or full-time hours may be available, and a private home office or equivalent workspace is suitable for handling account details.

The duties include acknowledging requests, checking the online account, routing decisions to the appropriate specialist, and maintaining accurate case status. Training covers privacy rules, handoff processes, and clear, auditable communication.