Remote Campaign Services Manager - Scale Client Impact

Feathr, Inc.; Gainesville (FL); Hybrid; USD 81,000 - 99,000; Full time

Benefits offered by this job

Fully remote

Health insurance

Winter Break

Vacation time

Job summary

Feathr is seeking a Manager of Campaign Services and Client Strategy to lead a team of about 10–15 Campaign Managers and Strategists, shaping multichannel campaigns for nonprofit clients and elevating delivery quality. This remote US role reports to Services leadership, drives scalable workflows, KPIs, and ongoing client coaching, while collaborating with Product and Customer Success to pilot new features.

Starting compensation is $90,000 base with potential bonus up to $15,000, plus

Qualifications

• 4+ years of direct people management experience, leading teams of 6+ individuals in client-facing roles.
• Direct background in Marketing Technology (MarTech), SaaS Client Success, or Digital Marketing Agency operations.
• Solid understanding of multi-channel digital marketing campaigns with the ability to advise clients on performance and strategy.
• Proven ability to handle high-stakes client conversations and balance client satisfaction with business impact.
• Experience designing, rolling out, and driving team-wide adoption for new client delivery workflows, SLAs, or agency systems.

Responsibilities

• Directly lead, develop, and mentor a team of 10–15 Campaign Managers and Strategists.
• Conduct regular call and email reviews to provide actionable feedback on client management, objection handling, and campaign execution.
• Lead bi-annual reviews, career growth planning, performance management, and candidate interviewing/onboarding.
• Architect, document, and launch new operational workflows with high adoption and minimal disruption.
• Establish KPIs, track service delivery metrics, and build capacity models for sustainable growth.
• Partner with Product, Customer Success to pilot new features, workflows, and service strategies.
• Act as escalation point for critical client issues and translate technical concepts for non-technical clients.

Skills

People management

MarTech

Digital marketing

Campaign strategy

Client success

Multi-channel campaigns

Communication

Problem solving

Job description

Feathr is seeking a Manager of Campaign Services and Client Strategy to lead a team of about 10–15 Campaign Managers and Strategists, shaping multichannel campaigns for nonprofit clients and elevating delivery quality. This remote US role reports to Services leadership, drives scalable workflows, KPIs, and ongoing client coaching, while collaborating with Product and Customer Success to pilot new features.

Starting compensation is $90,000 base with potential bonus up to $15,000, plus