Remote Campaign Configurator — Build & Optimize Workflows

Drips; Cleveland (OH); Remote; USD 50,000 - 75,000; Full time

Job summary

Drips is seeking a Production Build Specialist to configure customer campaigns within our proprietary platform and keep them running smoothly. You’ll translate objectives into concrete configuration choices, manage a steady queue of requests, and learn a complex system without a traditional software background.

This remote, US-based role emphasizes organization, follow-through, and collaboration with internal teams. Prior experience in operations or a support-focused role is a plus.

Qualifications

• Exceptional organization: manage a steady queue of requests and move tasks without dropping work.
• Comfort with structured data: reading/editing JSON/XML/CSV and using spreadsheets.
• Willingness to learn proprietary software and follow documentation.
• Strong attention to detail to catch mismatches and incorrect mappings.
• Good problem-solving and communication: ask clarifying questions and explain changes clearly.

Responsibilities

• Set up and update campaigns in Drips’ platform to send messages at the right times.
• Handle a queue of build/support requests, implement changes, and document actions.
• Translate business objectives into concrete configuration choices in the software.
• Provide strategic configuration recommendations balancing goals, constraints, and practicality.
• Run basic tests after changes and troubleshoot configurations with QA and other teams.

Skills

Organization

Structured data

JSON basics

Attention to detail

Problem solving

Communication

Tools

Salesforce

Job description

Drips is seeking a Production Build Specialist to configure customer campaigns within our proprietary platform and keep them running smoothly. You’ll translate objectives into concrete configuration choices, manage a steady queue of requests, and learn a complex system without a traditional software background.

This remote, US-based role emphasizes organization, follow-through, and collaboration with internal teams. Prior experience in operations or a support-focused role is a plus.