Production Build Specialist (Fully Remote)

Drips; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

Drips is a fast-growing company offering automated SMS and phone conversations. You will configure customer campaigns in Drips' software, set up projects, and map audio files, keeping campaigns running smoothly in a collaborative remote environment.

You will handle a queue of requests from internal teams and clients, make changes, and fix issues using JSON-based configuration files and spreadsheets for data prep or bulk updates. Strong organization and clear communication are essential.

Qualifications

• Exceptional organization to manage a steady queue of requests and prioritize competing work.
• Comfort with structured data like JSON and spreadsheets, plus strong attention to detail.
• Good problem-solving and communication skills to ask clarifying questions and explain changes plainly.

Responsibilities

• Configure customer campaigns in Drips' internal software and keep them running smoothly.
• Set up and update projects in internal tools, including outreach schedules and audio file mapping.
• Work through a queue of support requests from internal teams and clients, making changes and fixing issues.

Skills

Organizational skills

JSON familiarity

Problem solving

Clear communication

Tools

JSON

Spreadsheets

Job description

• Configure customer campaigns in Drips' proprietary software and keep them running smoothly.
• Build technical and operational skills at a fast-growing company with a system that has no equivalent.

What You'll Do:

• Set up and update projects in internal tools, including outreach schedules, branching logic, and audio file mapping.
• Work through a queue of support requests from internal teams and clients, making changes and fixing issues.
• Use JSON-based configuration files to define campaign behavior and support data prep or bulk updates.

What You'll Need to Succeed:

• Exceptional organization to manage a steady queue of requests and prioritize competing work.
• Comfort with structured data like JSON and spreadsheets, plus strong attention to detail.
• Good problem-solving and communication skills to ask clarifying questions and explain changes plainly.

Drips

Drips helps organizations engage customers through large-scale, automated SMS and phone conversations using a proprietary platform. The company is fast-growing and values accuracy, transparency, and continuous improvement in a collaborative remote environment.