Remote Camp Lodging Supervisor

NANA Management Services; Alaska; Remote; USD 70,000 - 90,000; Full time

Job summary

NANA Management Services seeks a Remote Billeting Supervisor to oversee day-to-day billeting operations for personnel supporting the Security division at the Kuparuk oil field. You will lead a team, coordinate lodging and travel, and uphold exceptional customer service in a remote camp setting.

The role requires strong organization, supervisory experience, and the ability to manage multiple priorities in a fast-paced, remote environment with a 2 weeks on / 2 weeks off schedule.

Qualifications

• High school diploma or equivalent.
• Minimum five (5) years of directly related billeting supervisory experience.
• Valid driver’s license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy.
• Excellent customer service skills.
• Ability to operate in a climate of confidentiality requiring professionalism and discretion.
• Ability to effectively operate general office equipment, PC’s and type at least 45 words per minute.
• Must have intermediate experience working with Microsoft Word and Excel.
• Reliable and dependable attendance in a remote setting.
• Must successfully complete all pre-employment requirements, which may include a criminal background check, drug screening, physical examination, fit-for-duty assessment, and hearing test.
• Must be able to live in dormitory style settings and meet cleanliness requirements of the remote camp.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
• Contract requires employees to read, write, speak and understand English.

Responsibilities

• Supervise and coordinate daily billeting operations to ensure efficient lodging services and compliance with company and client requirements.
• Lead, train, mentor, and evaluate billeting personnel, providing guidance and support to ensure operational excellence.
• Assign personnel accommodations across multiple remote camp locations while maximizing occupancy and operational efficiency.
• Oversee travel logistics and coordination for operations personnel, ensuring accuracy and timely execution of travel arrangements.
• Develop and maintain work schedules, rotations, and staffing plans to meet operational demands.
• Monitor billeting office workflows and ensure timely completion of administrative tasks, reports, and documentation.
• Review and approve routine billeting records, room assignments, occupancy reports, and other operational documentation.
• Serve as the primary point of contact for escalated customer service issues and resolve concerns in a professional and timely manner.
• Maintain effective communication with senior management, contractors, clients, vendors, and camp personnel.
• Ensure accurate utilization of billeting and travel management software systems and provide troubleshooting support when necessary.
• Identify, evaluate, and communicate software or system issues to management, IT support, and vendors.
• Analyze occupancy trends, staffing needs, and operational metrics to recommend process improvements and increase efficiency.
• Ensure incoming mail, packages, and correspondence are managed and distributed promptly.
• Promote and enforce company policies, procedures, safety standards, and client requirements.
• Conduct audits and quality assurance reviews of billeting processes to maintain service standards and compliance.
• Participate in hiring, onboarding, training, performance management, and disciplinary processes for billeting staff.
• Support budget adherence and resource management within the billeting function.
• Perform other duties as assigned in support of departmental and operational objectives.
• This position has supervisory responsibilities.
• Other duties that are pertinent to the department or unit’s success also may be assigned.

Skills

Customer service

Team leadership

Microsoft Word

Microsoft Excel

Typing 45 wpm

Discretion/Confidentiality

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

NANA Management Services seeks a Remote Billeting Supervisor to oversee day-to-day billeting operations for personnel supporting the Security division at the Kuparuk oil field. You will lead a team, coordinate lodging and travel, and uphold exceptional customer service in a remote camp setting.

The role requires strong organization, supervisory experience, and the ability to manage multiple priorities in a fast-paced, remote environment with a 2 weeks on / 2 weeks off schedule.