Remote Billeting Supervisor (Rotational) - Kuparuk - CP

NMS; Alaska; On-site; USD 65,000 - 90,000; Full time

Job summary

NMS is seeking a Remote Billeting Supervisor to oversee day-to-day billeting operations for personnel supporting the Security division at a remote camp in Alaska. The role provides leadership to billeting staff, ensures efficient lodging assignments, and coordinates travel while maintaining high customer service.

The successful candidate must be highly organized, able to manage multiple priorities, and lead a team through changing operational demands, with a two weeks on / two weeks off rotation.

Qualifications

• High school diploma or equivalent.
• Minimum five years of directly related billeting supervisory experience.
• Valid driver's license with clean driving record (last 3 years).
• Excellent customer service and confidentiality skills.
• Proficient with office equipment and basic PC skills.

Responsibilities

• Supervise and coordinate daily billeting operations across remote camp locations.
• Lead, train, and evaluate billeting staff to ensure operational excellence.
• Oversee travel logistics and timely execution of arrangements.
• Develop schedules, rotations, and staffing plans to meet demand.
• Monitor office workflows and complete administrative tasks and reports.
• Serve as primary contact for escalated customer service issues.

Skills

Leadership

Customer service

Team management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

The Remote Billeting Supervisor is responsible for overseeing the day-to-day billeting operations for personnel supporting the Security division. This role provides leadership and direction to billeting staff, ensures efficient accommodation assignments and travel coordination, and maintains exceptional customer service standards in a dynamic remote camp environment. The successful candidate must be highly organized, capable of managing multiple priorities, and able to lead a team while adapting to changing operational demands.

Job Description

The Remote Billeting Supervisor is responsible for overseeing the day-to-day billeting operations for personnel supporting the Security division. This role provides leadership and direction to billeting staff, ensures efficient accommodation assignments and travel coordination, and maintains exceptional customer service standards in a dynamic remote camp environment. The successful candidate must be highly organized, capable of managing multiple priorities, and able to lead a team while adapting to changing operational demands.

This position follows a two (2) weeks on, two (2) weeks off rotational schedule and is based at the Kuparuk oil field.

Responsibilities

• Supervise and coordinate daily billeting operations to ensure efficient lodging services and compliance with company and client requirements.
• Lead, train, mentor, and evaluate billeting personnel, providing guidance and support to ensure operational excellence.
• Assign personnel accommodations across multiple remote camp locations while maximizing occupancy and operational efficiency.
• Oversee travel logistics and coordination for operations personnel, ensuring accuracy and timely execution of travel arrangements.
• Develop and maintain work schedules, rotations, and staffing plans to meet operational demands.
• Monitor billeting office workflows and ensure timely completion of administrative tasks, reports, and documentation.
• Review and approve routine billeting records, room assignments, occupancy reports, and other operational documentation.
• Serve as the primary point of contact for escalated customer service issues and resolve concerns in a professional and timely manner.
• Maintain effective communication with senior management, contractors, clients, vendors, and camp personnel.
• Ensure accurate utilization of billeting and travel management software systems and provide troubleshooting support when necessary.
• Identify, evaluate, and communicate software or system issues to management, IT support, and vendors.
• Analyze occupancy trends, staffing needs, and operational metrics to recommend process improvements and increase efficiency.
• Ensure incoming mail, packages, and correspondence are managed and distributed promptly.
• Promote and enforce company policies, procedures, safety standards, and client requirements.
• Conduct audits and quality assurance reviews of billeting processes to maintain service standards and compliance.
• Participate in hiring, onboarding, training, performance management, and disciplinary processes for billeting staff.
• Support budget adherence and resource management within the billeting function.
• Perform other duties as assigned in support of departmental and operational objectives.
• This position has supervisory responsibilities.
• Other duties that are pertinent to the department or unit’s success also may be assigned.

Qualifications

• High school diploma or equivalent.
• Minimum five (5) years of directly related billeting supervisory experience.
• Valid driver’s license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy.
• Excellent customer service skills.
• Ability to operate in a climate of confidentiality requiring professionalism and discretion.
• Ability to effectively operate general office equipment, PC’s and type at least 45 words per minute.
• Must have intermediate experience working with Microsoft Word and Excel.
• Reliable and dependable attendance in a remote setting.
• Must successfully complete all pre-employment requirements, which may include a criminal background check, drug screening, physical examination, fit-for-duty assessment, and hearing test. Applicants who do not reside near an approved testing facility are responsible for travel expenses to the nearest testing location.
• Must be able to live in dormitory style settings and meet cleanliness requirements of the remote camp.
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client.
• Contract requires employees to read, write, speak and understand English.

Working Conditions and Physical Requirements

Weather: Indoors/Outdoors – Frequently exposed to arctic conditions.

Noise level: The noise level in the work environment is moderate to loud.

Description of environment: Remote camp setting.

Physical requirements: Must constantly be able to sit, stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch. The employee must regularly lift and/or move up to 20 lbs.

Physical requirements: Fit For Duty Test:

• Lift: Lift 20 lbs. from floor to knuckle x 2,
• Lift: Lift 20 lbs. from floor to waist x 2,
• Carry: Carry 20 lbs. with two hands for a minimum distance of 20 feet, self-paced but continuous,
• Kneel: Kneel on one knee and stand. Return to kneel on opposite knee. Repeat alternate kneeling sequence x 3 for each knee, self-paced but continuous,
• Stand from Supine Position Test: From a supine, recumbent position, while wearing arctic gear, test recipient must be able to stand without assistance x 3, self-paced (this task must be accomplished safely without significant loss of balance or falling and without assistance). Allow one re-test when there is a loss of balance considered unsafe or a fall.
• Stoop & Twist: Perform alternate cross over toe touches x 5 each side, self-paced but continuous,
• Walk: Walk on a treadmill at 3 MPH for 10 minutes with good balance
• Stairs: Climb up and down 10 steps x 2 for a total of 20 steps, self-paced.

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained