Lifecycle Services Manager – Public Safety Support

Motorola Solutions; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an Associate Customer Support Manager to manage the Lifecycle Service business for assigned contracts and ensure customer satisfaction with public safety customers. The role involves forecasting, proposing new services, renewals, and building strong relationships with customers and subcontractors.

The ACSM will ensure service delivery meets contracted specifications, manage SLAs, and coordinate with partners to resolve issues.

Qualifications

• 3+ years experience in customer service, support, or account management.
• Bachelor's degree required; US work authorization.
• Experience with public safety or government customers is a plus.

Responsibilities

• Serve as single point of contact for customers and ensure SLA compliance.
• Collaborate with customers to resolve issues and drive corrective actions.
• Manage service scope, reporting, and subcontractor deliverables.
• Support contract renewals and risk management.
• Coordinate with SCSO for contract loading and renewals.
• Assist with payments, invoicing, and CSP/SOW updates.

Skills

Customer relationship management

Communication skills

Forecasting and reporting

Contract management

WLAN/wired networking basics

Education

Bachelor's degree

Tools

Salesforce

Oracle Services Lifecycle tool

Excel

Job description

Motorola Solutions is seeking an Associate Customer Support Manager to manage the Lifecycle Service business for assigned contracts and ensure customer satisfaction with public safety customers. The role involves forecasting, proposing new services, renewals, and building strong relationships with customers and subcontractors.

The ACSM will ensure service delivery meets contracted specifications, manage SLAs, and coordinate with partners to resolve issues.