Enterprise Customer Support & Delivery Manager

Motorola Solutions; Chicago, Northern (IL, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Parental & family leave

Job summary

Motorola Solutions is seeking a Customer Support Manager to oversee end-to-end service delivery for Enterprise customers across the United States and Canada. You will manage contracts, SLAs, and customer relationships while coordinating with partners, vendors, and internal teams to ensure successful service outcomes.

The role requires strong account management, project leadership, and customer service skills, plus readiness to travel as needed and drive service growth within a dynamic,

Qualifications

• Bachelor's degree or 3+ years of experience in Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.

Responsibilities

• Manage Enterprise contracts and service delivery across assigned accounts.
• Develop and maintain customer relationships and service plans; ensure SLA and reporting accuracy.
• Collaborate with sales, PMs, and partners to drive renewals, expansions and profitability.
• Lead change management, forecasting and revenue/margin growth for maintenance and installs.

Skills

Lifecycle Services

Account Management

Customer Service

Sales

Project Management

Job description

Motorola Solutions is seeking a Customer Support Manager to oversee end-to-end service delivery for Enterprise customers across the United States and Canada. You will manage contracts, SLAs, and customer relationships while coordinating with partners, vendors, and internal teams to ensure successful service outcomes.

The role requires strong account management, project leadership, and customer service skills, plus readiness to travel as needed and drive service growth within a dynamic,