Trainer IV

Conduent State&Local Solutions, Inc; Town of Colonie (NY); Presencial; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Conduent State&Local Solutions, Inc. in New York is seeking an onsite Call Center Trainer to lead new-hire training classes of up to 30 employees.

You will teach systems, products, tools, and procedures for a government-focused contact center, delivering instructor-led sessions and occasional virtual training. You will monitor attendance and performance, provide coaching through classroom and nesting, maintain training records and reports, and collaborate with operations to update materials so

Descripción del empleo

The Call Center Trainer leads onsite new‑hire training classes of up to 30 employees, teaching systems, products, tools, and procedures for a government-focused contact center. This role delivers instructor-led and occasional virtual training, monitors attendance and performance, provides coaching through classroom and nesting, maintains training records and reports, and updates materials in collaboration with operations to prepare employees for successful transition to live customer support.