Remote Call Center Supervisor – Patient Experience Leader

ResMed Inc.; United States; Remote; USD 77,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

ResMed Inc. is seeking a Supervisor for our remote Call Center team to lead a patient-focused customer service operation. You will mentor a team of Patient Success Representatives, drive performance, and ensure compassionate, efficient service.

You will coach on KPIs, handle escalations, analyze trends, and collaborate with leadership to align goals. A strong emphasis on accountability and development helps your team thrive while delivering high-quality care.

Qualifications

• High School Diploma or GED required.
• Associate or Bachelor's degree preferred.

Responsibilities

• Lead and manage the performance of a customer service team of up to 40 representatives.
• Oversee talent development, performance management, and career growth for your team.
• Mentor team members through active coaching and support using call metrics and KPIs.
• Serve as the first escalation point for high-touch patient inquiries with urgency and clarity.
• Analyze data and performance trends to identify opportunities for improvement.
• Collaborate with leadership and peers to align strategies and achieve service goals.

Skills

Leadership

Customer service

Call center

Coaching

Data analysis

Education

High School Diploma or GED

Associate or Bachelor's degree preferred

Job description

ResMed Inc. is seeking a Supervisor for our remote Call Center team to lead a patient-focused customer service operation. You will mentor a team of Patient Success Representatives, drive performance, and ensure compassionate, efficient service.

You will coach on KPIs, handle escalations, analyze trends, and collaborate with leadership to align goals. A strong emphasis on accountability and development helps your team thrive while delivering high-quality care.