Remote Call Center Associate: Scheduling & Customer Support

Scope-Services; Saint Joseph (MI); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision Insurance

Short- Term Disability

PTO

401(k)

Job summary

Scope Services is seeking a responsible Call Center Representative for an immediate need. This fully remote role supports customers by handling appointments and inquiries from a home office in Michigan and offers a stable schedule with evening and Saturday shifts.

The ideal candidate has strong communication skills, reliability, and the ability to work independently. Training is provided, and benefits include health, life, vision insurance, short-term disability, PTO, and a 401(k) plan with

Qualifications

• Strong multitasking and problem-solving skills.
• Customer-first mindset with patience and empathy.
• Reliable home office with high-speed internet.
• Self-directed and able to work independently.
• Willing to work evenings and Saturdays.
• High school diploma or equivalent.

Responsibilities

• Answer inbound customer calls professionally.
• Schedule appointments and update customer accounts.
• Provide clear information and handle questions with patience and empathy.
• Meet call quality and productivity goals.
• Work independently in a quiet home office.
• Adapt quickly to changes in systems and procedures.

Skills

Multitasking

Problem-solving

Customer service

Communication

Empathy

Reliability

Self-directed

Work from home

Education

High School Diploma or equivalent

Job description

Scope Services is seeking a responsible Call Center Representative for an immediate need. This fully remote role supports customers by handling appointments and inquiries from a home office in Michigan and offers a stable schedule with evening and Saturday shifts.

The ideal candidate has strong communication skills, reliability, and the ability to work independently. Training is provided, and benefits include health, life, vision insurance, short-term disability, PTO, and a 401(k) plan with