Call Center Representative- IMMEDIATE NEED $15-16/hr

Scope-Services; Saint Joseph (MI); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vision Insurance

Short- Term Disability

PTO

401(k)

Job summary

Scope Services is seeking a responsible Call Center Representative for an immediate need. This fully remote role supports customers by handling appointments and inquiries from a home office in Michigan and offers a stable schedule with evening and Saturday shifts.

The ideal candidate has strong communication skills, reliability, and the ability to work independently. Training is provided, and benefits include health, life, vision insurance, short-term disability, PTO, and a 401(k) plan with

Qualifications

• Strong multitasking and problem-solving skills.
• Customer-first mindset with patience and empathy.
• Reliable home office with high-speed internet.
• Self-directed and able to work independently.
• Willing to work evenings and Saturdays.
• High school diploma or equivalent.

Responsibilities

• Answer inbound customer calls professionally.
• Schedule appointments and update customer accounts.
• Provide clear information and handle questions with patience and empathy.
• Meet call quality and productivity goals.
• Work independently in a quiet home office.
• Adapt quickly to changes in systems and procedures.

Skills

Multitasking

Problem-solving

Customer service

Communication

Empathy

Reliability

Self-directed

Work from home

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative- IMMEDIATE NEED $15-16/hr

Corporate Office, St. Joseph, MI, US

Salary Range: $15.00 To $16.00 Hourly

Scope Services is seeking a responsible, customer‑oriented Call Center Representative to handle appointment scheduling and support customers with their inquiries or concerns. This fully remote role requires excellent communication skills and the ability to work independently.

Responsibilities

• Answer inbound customer calls professionally
• Schedule appointments and update customer accounts
• Provide clear information and handle questions with patience and empathy
• Meet call quality and productivity goals
• Work independently in a quiet home office
• Adapt quickly to changes in systems and procedures

Requirements

• Strong multitasking and problem-solving skills
• Customer-first mindset with patience and empathy
• Reliable, distraction-free home office and high-speed internet
• Responsible, self-directed, and able to work independently
• Must be willing to work evenings and Saturdays
• Previous call center/customer service experience preferred
• High school diploma or equivalent
• Fully remote work-from-home position
• Paid training
• Supportive virtual team environment
• Health insurance
• Life insurance
• Vision Insurance
• Short- Term Disability
• PTO
• 401(k)
• Eligibility begins after 6 months of continuous employment. Through voluntary deduction and is non-contributory by the employer.

Schedule:

• 40 hours a week
• Will include evening hours and Saturdays