Remote Call Center Specialist — 24/7 Vehicle Service & Scheduling

Ryder; Charlotte (NC); Remote; USD 20,000 - 29,000; Full time

Job summary

Ryder is hiring a Call Center Representative I to handle inbound calls from various Ryder accounts. You will schedule breakdown and PM services, answer questions, and maintain high customer service standards. This remote training role requires flexibility for all shifts, weekends, and holidays.

Experience in call centers is preferred. You will work with technicians, rental counters, and dispatch teams to coordinate repairs and updates. The position offers hourly pay and remote work opportunities.

Qualifications

• Three (3) years or more in Customer Service with issues resolution required.
• Proven ability to handle calls with empathy and professionalism.
• Experience scheduling service and coordinating with technicians and customers.

Responsibilities

• Handle inbound calls and follow up as needed.
• Schedule vehicle breakdown and PM service appointments.
• Provide status updates and respond to billing or warranty questions.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Time management

Team collaboration

Adaptability

Problem solving

Education

High School Diploma or GED

Job description

Ryder is hiring a Call Center Representative I to handle inbound calls from various Ryder accounts. You will schedule breakdown and PM services, answer questions, and maintain high customer service standards. This remote training role requires flexibility for all shifts, weekends, and holidays.

Experience in call centers is preferred. You will work with technicians, rental counters, and dispatch teams to coordinate repairs and updates. The position offers hourly pay and remote work opportunities.