Remote Call Center Pro: Expert Customer Support

Talentoma; Pennsylvania; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Paid training and onboarding

Fully remote work

Job summary

Talentoma is seeking a Remote Call Center Support Specialist to provide phone-based assistance from a home office. You will handle inbound calls, document interactions, and route complex requests to the appropriate teams, maintaining professional service standards.

This fully remote role includes paid training and onboarding, with long-term career advancement opportunities in a structured remote contact center environment.

Qualifications

• Clear, confident, and professional telephone communication.
• Strong active listening and customer service skills.
• Ability to follow established workflows and escalation procedures.
• Reliable internet connection and suitable home workspace.

Responsibilities

• Handle inbound customer calls and provide timely, professional assistance.
• Listen carefully to customer concerns and identify the appropriate support path.
• Answer questions regarding services, processes, appointments, or routine account requests.
• Resolve common customer concerns using established procedures and available resources.
• Document calls, customer requests, actions taken, and outcomes accurately.
• Follow established call flows, service guidelines, and escalation procedures.
• Transfer or elevate calls requiring specialized assistance.
• Complete appropriate follow-up for unresolved customer requests.
• Maintain consistent communication quality during periods of higher call activity.
• Assist with maintaining accurate customer information within designated systems.

Skills

Telephone communication

Active listening

Customer service

Calm under pressure

Typing speed

Documentation

Escalation procedures

Remote work

Call center experience

Job description

Talentoma is seeking a Remote Call Center Support Specialist to provide phone-based assistance from a home office. You will handle inbound calls, document interactions, and route complex requests to the appropriate teams, maintaining professional service standards.

This fully remote role includes paid training and onboarding, with long-term career advancement opportunities in a structured remote contact center environment.