Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Columbus (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI seeks a Call Center Representative in Columbus, Georgia, to assist customers with their inquiries and issues. This role requires excellent organizational and communication skills and the ability to resolve customer problems effectively.

The successful candidate will participate in a supportive environment with career growth opportunities. MCI offers comprehensive health benefits, paid time off, and a positive team-oriented culture.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through problem solving.

Skills

Organizational skills

Communication skills

Customer service oriented

Problem-solving

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI seeks a Call Center Representative in Columbus, Georgia, to assist customers with their inquiries and issues. This role requires excellent organizational and communication skills and the ability to resolve customer problems effectively.

The successful candidate will participate in a supportive environment with career growth opportunities. MCI offers comprehensive health benefits, paid time off, and a positive team-oriented culture.