Remote Call Center Manager: Problem-Solving Leader

Ross Stores; Minneapolis (MN); Remote; USD 99,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Annual bonuses tied to team results

Job summary

Ross Stores is seeking a Call Center Manager in Minneapolis, MN, offering a remote arrangement with a salary band of $99,000–$144,000. The role emphasizes problem solving, leadership, and driving conversions while maintaining high-quality client onboarding and retention.

You will manage key sales accounts, train team members, and report metrics to leadership on a regular basis. This position rewards ownership and proactive decision-making.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Ability to teach others and share knowledge.
• Strong sales/marketing knowledge and industry standards.
• Comfort presenting to manager leadership.
• 8+ years experience behind your own estimates.
• Flexible to adapt as business needs evolve.
• Writer's ear for tone in high-stakes emails.

Responsibilities

• Run the manager account as the top priority.
• Pitch at $99,000 - $144,000 value without apologizing for price.
• Track pipeline performance and report results weekly.
• Onboard new sales/marketing clients to ensure retention.
• Test and refine sales messaging to maximize conversions.

Skills

Problem solving

Sales/marketing knowledge

Presentation skills

Mentoring/training

Estimate accuracy

Adaptability

Email tone

Education

Bachelor's degree in a related field

Job description

Ross Stores is seeking a Call Center Manager in Minneapolis, MN, offering a remote arrangement with a salary band of $99,000–$144,000. The role emphasizes problem solving, leadership, and driving conversions while maintaining high-quality client onboarding and retention.

You will manage key sales accounts, train team members, and report metrics to leadership on a regular basis. This position rewards ownership and proactive decision-making.