Call Center Manager

Ross Stores; Minneapolis (MN); Remote; USD 99,000 - 144,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Annual bonuses tied to team results

Job summary

Ross Stores is seeking a Call Center Manager in Minneapolis, MN, offering a remote arrangement with a salary band of $99,000–$144,000. The role emphasizes problem solving, leadership, and driving conversions while maintaining high-quality client onboarding and retention.

You will manage key sales accounts, train team members, and report metrics to leadership on a regular basis. This position rewards ownership and proactive decision-making.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Ability to teach others and share knowledge.
• Strong sales/marketing knowledge and industry standards.
• Comfort presenting to manager leadership.
• 8+ years experience behind your own estimates.
• Flexible to adapt as business needs evolve.
• Writer's ear for tone in high-stakes emails.

Responsibilities

• Run the manager account as the top priority.
• Pitch at $99,000 - $144,000 value without apologizing for price.
• Track pipeline performance and report results weekly.
• Onboard new sales/marketing clients to ensure retention.
• Test and refine sales messaging to maximize conversions.

Skills

Problem solving

Sales/marketing knowledge

Presentation skills

Mentoring/training

Estimate accuracy

Adaptability

Email tone

Education

Bachelor's degree in a related field

Job description

Growth at Ross Stores stalled below where it should be, so we opened a Call Center Manager position for a manager closer fluent in Problem Solving. This Call Center Manager role hands manager talent $99,000 - $144,000, a remote arrangement in MN, and the latitude to call the shots.

Key Responsibilities

• Run the manager account like it's the only one that matters
• Pitch Ross Stores at $99,000 - $144,000 value without apologizing for the price
• Track pipeline performance and report results to leadership each week
• Walk new sales marketing clients through onboarding so they stick around
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• Demonstrated ability to teach what you know to someone greener
• Solid understanding of sales marketing best practices and industry standards
• Demonstrated comfort presenting to manager leadership
• At least 8 years of standing behind your own estimates
• Flexibility to adapt your approach as business needs evolve
• A writer's ear for tone in a high-stakes email

Three things define Ross Stores: a Minneapolis address, an experiment-friendly culture, and a near-religious devotion to Problem Solving. Here, ownership means you're empowered to fix what's broken without waiting for permission.

We pair a $99,000 - $144,000 salary with health, dental, and vision plans, plus annual bonuses tied to team performance.

Active right now, the manager seat has not yet found its person.

Bring your Flexibility, your questions, and your ambition; we'll bring the rest at Ross Stores.