Remote Call Center Lead — 24/7 Connectivity Support

Boldyn Networks Group; Northern (KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Annual bonus

Learning and development

Benefits package

Parental leave

Paid vacation

Sick leave

Volunteer days

Job summary

Boldyn Networks is seeking a Call Center Lead to be the first point of contact for customers seeking Internet connectivity support. You will guide them to connect, troubleshoot issues, and provide exceptional service via phone, chat, and email.

This is a remote role open to residents of the United States, with shifts that cover 24/7 operations. The ideal candidate has prior customer support experience, strong communication and listening skills, familiarity with CRM systems, and the ability to

Qualifications

• Experience in a customer support role.
• Strong phone and verbal communication skills.
• Active listening and empathy.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personalities.
• Multi-tasking and prioritization abilities.
• Ability to troubleshoot Internet connectivity issues.

Responsibilities

• Provide exceptional customer service via phone, chat, and email.
• Guide customers to connect to the Internet and resolve issues.
• Troubleshoot network problems and explain solutions clearly.
• Maintain calm and professional communication in stressful situations.

Skills

Customer support

Phone communication

Active listening

CRM familiarity

Time management

Troubleshooting Internet

Tools

CRM systems

Job description

Boldyn Networks is seeking a Call Center Lead to be the first point of contact for customers seeking Internet connectivity support. You will guide them to connect, troubleshoot issues, and provide exceptional service via phone, chat, and email.

This is a remote role open to residents of the United States, with shifts that cover 24/7 operations. The ideal candidate has prior customer support experience, strong communication and listening skills, familiarity with CRM systems, and the ability to