Call Center Lead

Boldyn Networks Group; Northern (KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Annual bonus

Learning and development

Benefits package

Parental leave

Paid vacation

Sick leave

Volunteer days

Job summary

Boldyn Networks is seeking a Call Center Lead to be the first point of contact for customers seeking Internet connectivity support. You will guide them to connect, troubleshoot issues, and provide exceptional service via phone, chat, and email.

This is a remote role open to residents of the United States, with shifts that cover 24/7 operations. The ideal candidate has prior customer support experience, strong communication and listening skills, familiarity with CRM systems, and the ability to

Qualifications

• Experience in a customer support role.
• Strong phone and verbal communication skills.
• Active listening and empathy.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personalities.
• Multi-tasking and prioritization abilities.
• Ability to troubleshoot Internet connectivity issues.

Responsibilities

• Provide exceptional customer service via phone, chat, and email.
• Guide customers to connect to the Internet and resolve issues.
• Troubleshoot network problems and explain solutions clearly.
• Maintain calm and professional communication in stressful situations.

Skills

Customer support

Phone communication

Active listening

CRM familiarity

Time management

Troubleshooting Internet

Tools

CRM systems

Job description

**Empowering Connectivity, Ensuring Reliability.** **Call Center Lead****About the role:** In the role of Call Center Lead, you are the first point of contact for our customers. They will seek your guidance on how to get connected to the Internet. You will solve customer problems related to Internet connectivity, mobile wireless, and cable. **This job is remote and open to anyone living in the United States.** **What you'll be doing:*** You take pride in providing truly exceptional customer service experiences.* You have a positive mental attitude. Troubleshooting technical issues can be tough, and you know how to hang in there till you reach a resolution.* You’re respectful and treat each customer you interact with empathy and want to help them solve their issue.* You’ve developed strong communication skills that you use to build rapport and clearly communicate with your customer.* Strong understanding and aptitude to troubleshoot Internet connectivity issues.* Previous experience providing phone, chat, and email troubleshooting support.* Do you know these things already: the difference between a modem and a router, how to turn on a wireless port on a laptop, and how to reset a password on most digital devices.**What you’ll bring:**You must be available to work weekdays and weekends. We are a 24/7 operation. We bid on shifts. * Previous experience in a customer support role* Strong phone and verbal communication skills along with active listening* Familiarity with CRM systems and practices* Customer focus and adaptability to different personality types* Ability to multi-task, set priorities and manage time effectively**About Us** At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.**Why work with us?** We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.**We also offer:*** Hourly Pay: $16 - $18* Annual Bonus* Learning and development opportunities* Competitive benefit packages* Paid Parental Leave* Vacation starting at 15 days increasing with length of service* 10 days paid sick leave* 4 days off each year to volunteer**Ready to apply?** Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.