Remote Call Center Customer Service Representative

Conduent Business Solutions France; Iowa (LA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Call Center Customer Service Representative to support Iowa Medicaid recipients. This full-time role offers paid training, equipment provision, and comprehensive benefits from day one. Ideal candidates will have strong interpersonal skills and a commitment to customer service.

Benefits

Paid training with equipment provided

Career growth opportunities

PerkSpot employee discount program

Comprehensive benefits package from day one

Qualifications

• Experience in a call center customer service environment.
• Ability to work with diverse backgrounds.
• Reliable internet access.

Responsibilities

• Serve as the initial contact for inquiries from Iowa Medicaid Program recipients.
• Document enrollment requests and status updates accurately.
• Input application and enrollment data into a web-based system.

Skills

Interpersonal skills

Problem-solving skills

Customer service skills

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

For The State of Iowa

Note: You need to reside in the State of Iowa to be eligible, and within an hour of Des Moines, Iowa.

$18.00/hour

Paid training provided.

Equipment will be provided from the Des Moines, IA office — pickup required from the location.

This is a full-time position with full benefits.

Are you seeking an opportunity to make a real impact in a company that values ideas and innovation?

Training is scheduled Monday to Friday, 8:00 am to 5:00 pm, lasting 5-6 weeks.

Shifts:

Monday - Friday, 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come grow with us and be challenged and inspired to excel!

Benefits and Perks:

• $18.00 per hour (bi-weekly pay)
• Paid training with equipment provided
• Full-time schedule (40 hours/week)
• Career growth opportunities
• PerkSpot employee discount program
• Comprehensive benefits package from day one

Role Responsibilities:

• Serve as the initial contact for inquiries from Iowa Medicaid Program recipients and affiliates.
• Provide one-on-one telephone support to applicants, beneficiaries, and enrollees.
• Document enrollment requests and status updates accurately.
• Input application and enrollment data into a web-based system for telephone applications.
• Maintain proficiency in Iowa Family Care rules, guidelines, and related policies.
• Provide clear, accurate, and objective information based on program requirements.

Minimum Requirements:

• Experience in a call center customer service environment and quality monitoring processes.
• Strong interpersonal skills to build effective relationships.
• Problem-solving skills through analysis and feedback.
• Knowledge, empathy, and commitment to results.
• Ability to work with diverse backgrounds.
• High School diploma or GED.
• Background check required.
• Reside within 1 hour of Des Moines, IA.

Ideal Candidate Traits:

• Excellent problem-solving and customer service skills.
• Ability to adhere to schedules and navigate computer systems efficiently.
• Understanding and utilization of policies.
• Reliable internet access.

Note: Compensation details and benefits are subject to change based on location, experience, and performance. Conduent is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.