Remote Call Center Customer Service Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Conduent is seeking a Remote Call Center Customer Service Representative to support Iowa Medicaid Program inquiries. This full-time position offers $18.00/hour, paid training, and a comprehensive benefits package. Ideal candidates will have call center experience and strong customer service skills, with opportunities for career growth.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid holidays

PTO

Employee discount program

Qualifications

• Experience in a call center customer service environment.
• Strong problem-solving skills.
• Reliable internet access.

Responsibilities

• Serve as the initial contact for inquiries from Iowa Medicaid Program recipients.
• Document enrollment requests and status changes accurately.
• Provide clear and accurate information based on program requirements.

Skills

Problem-solving

Customer service

Typing

Grammar

Computer navigation

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture that values individuality every day.

Remote Call Center Customer Service Representative - Medicaid Member Support – Tier 1

Location Requirement: Reside in Iowa, within an hour of Des Moines.

Compensation and Benefits: $18.00/hour, paid training, equipment provided, full-time position with benefits, career growth opportunities, employee discount program, and full benefits package.

Position Overview

Seeking individuals eager to impact positively and contribute ideas in a supportive environment. Training is Monday-Friday, 8:00 am-5:00 pm, for 5-6 weeks. Shifts are Monday-Friday, 8:00 am to 5:00 pm.

Responsibilities

• Serve as the initial contact for inquiries from Iowa Medicaid Program recipients and affiliates.
• Provide telephone support to applicants, beneficiaries, and enrollees.
• Document enrollment requests and status changes accurately.
• Input application and enrollment data into a web-based system.
• Maintain proficiency in Iowa Family Care rules and related policies.
• Provide clear and accurate information based on program requirements.

Minimum Requirements

• Experience in a call center customer service environment.
• Ability to build effective relationships with applicants and co-workers.
• Strong problem-solving skills through analysis and feedback.
• High School diploma or GED, background check required.
• Must reside within 1 hour of Des Moines, IA.

Preferred Skills

• Excellent typing, grammar, and computer navigation skills.
• Strong customer service and phone etiquette skills.
• Reliable internet access.
• Ability to understand and utilize policies.

Additional Information

Salary is $18.00/hour, with potential bonuses or incentives. Benefits include health insurance, dental, vision, life, disability, retirement plan, paid holidays, and PTO. Conduent is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.