Remote Call Center Customer Service Representative

Conduent; Iowa (LA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Call Center Customer Service Representative to provide essential support for Iowa's Medicaid program. This full-time role offers a competitive hourly wage and comprehensive benefits, including paid training and equipment provision. As a vital part of the customer service team, you will engage with applicants and beneficiaries, ensuring accurate information and support throughout their enrollment process. Join a culture that values individuality and fosters personal growth while making a meaningful impact in the community. If you thrive in a dynamic environment and are passionate about helping others, this opportunity is perfect for you.

Benefits

Paid Training

Employee Discount Program

Full Benefit Options

Career Growth Opportunities

Qualifications

• Basic understanding of a call center environment required.
• Ability to problem solve and maintain effective relationships.

Responsibilities

• Act as the initial point of contact for inquiries from Medicaid recipients.
• Document enrollment requests and maintain program policy proficiency.

Skills

Customer Service Skills

Problem Solving

Excellent Typing Skills

Phone Etiquette

Ability to Work with Diverse Backgrounds

Education

High School Diploma or GED

Tools

Web-based Computer System

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

For The State of Iowa

You Need to Reside in the State of Iowa to be Eligible,

Need to reside within an Hour of Des Moines, Iowa

$18.00/ Hourly

Paid Training

Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location.

Full-time Position with Full Benefits

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts:

Monday - Friday 8:00 AM to 5:00 PM

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• + $18.00 per hour pay rate (bi-weekly pay)
• + Paid Training with Equipment provided.
• + Full-time schedule (40 hrs. a week)
• + Career Growth Opportunities
• + PerkSpot- Employee discount program
• + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

• + Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• + Accurately document enrollment requests and status changes
• + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• + Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

• + Basic understanding of a call center environment in a customer service role and quality monitoring processes.
• + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
• + Ability to problem solve through analysis and ongoing feedback.
• + Achieve results through knowledge, empathy, and commitment.
• + Ability to work with people of diverse backgrounds.
• + High School diploma or GED
• + Background required.
• + Must reside within 1 hour driving distance from Des Moines, IA

Those Successful in this role:

• + Ability to problem solve through analysis and ongoing feedback.
• + Achieve results through knowledge, empathy, and commitment.
• + Ability to work with people of diverse backgrounds.
• + Ability to adhere to a break and lunch schedule
• + Excellent typing and grammar skills
• + Ability to navigate a computer
• + Ability to understanding/utilize policy.
• + Excellent customer service skills.
• + Excellent phone etiquette skills
• + Reliable internet access

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $18.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.