Remote Call Center Customer Service Representative - Medicaid Member Support

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Conduent is seeking a Remote Call Center Customer Service Representative to support Medicaid members. This role involves answering inquiries, providing information, and assisting with applications. Ideal candidates should have call center experience and a positive attitude. Full-time hours with a pay rate of $16.00 per hour and benefits included.

Benefits

Paid training

Equipment provided

Career growth opportunities

Full benefit options

Employee discount program

Qualifications

• Must be at least 18 years of age.
• 1 year of call center experience required.
• Computer literacy is necessary.

Responsibilities

• Answer calls and provide product information.
• Assist Medicaid members with inquiries and applications.
• Document calls and follow policies.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Education

High School Diploma or GED

Job description

Remote Call Center Customer Service Representative - Medicaid Member Support

Join to apply for the Remote Call Center Customer Service Representative - Medicaid Member Support role at Conduent

Remote Call Center Customer Service Representative - Medicaid Member Support

Join to apply for the Remote Call Center Customer Service Representative - Medicaid Member Support role at Conduent

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This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Customer Service Representative – Medicaid Member Support

$16.00/Hourly

Join the Conduent Customer Service Team

Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Remote Call Center Customer Service Representatives Position. This is a great opportunity to learn about Medicaid member support!

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

• $16.00 per hour pay rate (Bi-weekly pay)
• Equipment provided.
• Paid training
• Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
• Full-time schedule (40 hrs. per week)
• Career Growth Opportunities
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.
• No Weekends
• PerkSpot - Employee discount program
  
  

Requirements

• Must be at least 18 years of age with a high school diploma or GED.
• Background screening required.
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs.
  
  

Summary:

As a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing:

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
  
  

Preferred Skills/Experience

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.
  
  

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

What state do you live in?

Currently not considering candidates within the following areas.:

STATES: AK, CA, HI, MA, MT, WA, IL, IA, MN, NH, NY, ND, SD, and Puerto Rico

COUNTIES: MD - Montgomery County

METROS: MN - Minneapolis, IL – Chicago, NY – New York City, OR - Portland, Washington DC, Seattle – WA

Apply Today!

#Remote 44

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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