Remote Call Center Customer Service Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Conduent seeks a Call Center Customer Service Representative for Medicaid Member Support in Iowa. This full-time role involves assisting applicants, providing support, and maintaining program knowledge. Ideal candidates will have strong communication skills and a high school diploma. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth.

Benefits

Paid training and equipment

Career advancement opportunities

Employee discount program (PerkSpot)

Comprehensive benefits from the start

Qualifications

• Experience in a call center or customer service environment.
• Background check required.
• Reliable internet access.

Responsibilities

• Serve as the first contact for inquiries from Iowa Medicaid Program applicants.
• Document enrollment requests and status changes.
• Input application and enrollment data into web systems.

Skills

Effective communication

Problem-solving

Relationship-building

Typing

Computer navigation

Education

High School diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. Join us to thrive personally, make a difference, and be part of a culture where individuality is valued daily.

Remote - Call Center Customer Service Representative

Medicaid Member Support – Tier 1

Location: The State of Iowa

Note: You must reside in Iowa, within an hour of Des Moines, to be eligible.

Compensation: $18.00/hour, paid training, equipment provided from Des Moines office.

Position Details: Full-time with benefits. Training runs Monday-Friday, 8:00 am - 5:00 pm, for 5-6 weeks.

Shifts: Monday - Friday, 8:00 AM to 5:00 PM.

Join Our Team

Be part of Conduent's customer service team, where you'll be challenged and inspired to excel. Enjoy a positive, employee-friendly culture and opportunities for career growth.

• $18.00 per hour (bi-weekly pay)
• Paid training and equipment
• Full-time schedule (40 hours/week)
• Career advancement opportunities
• Employee discount program (PerkSpot)
• Comprehensive benefits from the start

Role Responsibilities

• Serve as the first contact for inquiries from Iowa Medicaid Program applicants and beneficiaries.
• Provide telephone support, documenting enrollment requests and status changes.
• Input application and enrollment data into web systems.
• Maintain proficiency in Iowa Family Care rules and program policies.
• Offer accurate and clear information based on program requirements.

Minimum Requirements

• Experience in a call center or customer service environment.
• Effective communication and relationship-building skills.
• Problem-solving ability with ongoing feedback.
• High School diploma or GED, background check required.
• Reside within 1 hour of Des Moines, IA.

Ideal Candidate Traits

• Strong problem-solving skills and empathy.
• Ability to work with diverse backgrounds.
• Excellent typing, grammar, and computer navigation skills.
• Reliable internet access.

Additional Information

Salary transparency laws vary; actual pay may differ based on location, experience, and performance. Benefits include health insurance, dental, vision, life/disability insurance, retirement plans, holidays, and PTO.

Conduent is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. For accommodation requests, download the form, complete it, and email it to [e-mail]. Learn more about our ADAAA Accommodation Policy.

We prioritize health and safety. While vaccination is not mandatory for most roles, providing your vaccination status is a legal requirement where applicable.