WFH Customer Service Representative

AppleOne Employment Services; Chester (VA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Remote work

Occasional onsite attendance

Medical benefits

401k

E-Verify

Job summary

AppleOne Employment Services seeks a WFH Customer Service Representative for a contract/temporary role supporting residential and commercial energy customers. You will handle high-volume calls, resolve billing questions, process service changes, and document interactions in our systems.

Ideal candidates have 1–2 years of experience, strong communication skills, and the ability to work independently in a remote setting with a reliable internet connection.

Qualifications

• 1 to 2 years of customer service or call center experience preferred.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to manage high-volume inbound calls with professionalism.

Responsibilities

• Answer a high volume of inbound customer calls in a professional, courteous, and timely manner.
• Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
• Process requests for new service, transfers, disconnections, and changes to customer accounts.
• Troubleshoot basic service-related issues and coordinate with internal teams or field personnel when needed.
• Document customer interactions accurately while following company policies and regulatory guidelines.
• Provide outage-related information, explain available utility programs, and address complex concerns as needed.

Skills

Verbal communication

Written communication

Problem solving

Remote work

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking a WFH Customer Service Representative for a contract/temporary opportunity supporting residential and commercial customers in the energy and utilities industry. This remote call center role is ideal for a dependable customer service professional who enjoys helping people, solving problems, and providing accurate information in a fast-paced inbound call environment.

Key Responsibilities

• Answer a high volume of inbound customer calls in a professional, courteous, and timely manner.
• Assist customers with billing questions, payment arrangements, account inquiries, service requests, and account updates.
• Process requests for new service, transfers, disconnections, and changes to customer accounts.
• Troubleshoot basic service-related issues and coordinate with internal teams or field personnel when needed.
• Document customer interactions accurately while following company policies, quality standards, and regulatory guidelines.
• Provide outage-related information, explain available utility programs, and escape complex concerns as appropriate.

Compensation and Benefits

• Pay rate: $20 to $22 per hour.
• Listed pay rate: $22.00 per hour.
• Job type: Contract/Temporary.
• Work arrangement: Remote.
• Location requirement: Candidates must reside within 40 miles of Chester, VA 23836.
• Occasional onsite attendance may be required if remote work is unavailable or for business needs.

Required Qualifications and Skills

• Handle inbound customer service calls for residential and commercial utility customers.
• Support account management, billing inquiries, payment arrangements, and service requests.
• Accurately document customer interactions and account updates in internal systems.
• Follow call handling procedures, quality expectations, and performance standards.
• 1 to 2 years of customer service, call center, or related experience preferred.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to manage high-volume inbound calls while maintaining professionalism and accuracy.
• Proficiency with computer systems and the ability to navigate multiple applications at once.
• Strong problem-solving, conflict-resolution, and active listening skills.
• Ability to work independently and stay productive in a remote environment.
• Reliable internet connection and a suitable home workspace required.
• Must be able to maintain confidentiality of customer and company information.
• Must be able to attend onsite as needed for business requirements or when remote work is unavailable.

Preferred Qualifications

• Previous call center experience in utilities, energy services, billing support, or account services.
• Experience handling customer concerns related to payments, service changes, outages, or regulated services.
• Comfort working in a metrics-driven customer support environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.