Customer Service Rep–Gas & Electric

AppleOne Employment Services; Canonsburg (Washington County); A distancia; USD 58.410.000 - 79.085.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical

Dental

Vision

401k

Sick pay

Remote work from home

Descripción de la vacante

AppleOne Employment Services seeks a Remote Customer Service Rep for Gas & Electric to support residential and commercial utility customers in a full-time, long-term temporary role. Work from home with training, coaching, and clear service procedures.

Candidates must live within 40 miles of Canonsburg, PA and be able to report onsite when remote work is not possible; onsite commuting is required occasionally.

Formación

• Handle inbound utility customer calls related to billing, account service, payment arrangements, and general inquiries.
• Process customer service requests, account updates, service transfers, new connections, and disconnections.
• Document customer interactions accurately while navigating multiple systems during live calls.

Responsabilidades

• Answer a high volume of inbound customer calls in a courteous, professional, and helpful manner.
• Assist residential and commercial customers with billing questions, account inquiries, payment arrangements, and service-related requests.
• Process new service, transfers, disconnections, account updates, and other utility service transactions.
• Provide accurate information regarding natural gas and electric services, customer programs, company policies, and service procedures.
• Document customer interactions, account changes, and service requests accurately in company systems.
• Escalate complex issues, coordinate with internal departments, and support customers during outages or service interruptions.

Conocimientos

Inbound call handling

Billing inquiries

Payment arrangements

Documentation

Multi-system navigation

Customer service experience

Call center experience

Remote work readiness

Descripción del empleo

Job Summary

A professional services organization is seeking a Remote Customer Service Rep, Gas & Electric for a full-time, long-term temporary assignment supporting residential and commercial utility customers. This role is ideal for a dependable customer service professional who enjoys helping people, resolving account questions, and working in a fast-paced inbound call center environment. As a Customer Service Representative, you will assist customers with natural gas and electric service inquiries, billing questions, payment arrangements, service requests, and account updates. This opportunity offers the ability to work from home while being part of a structured, team-oriented environment with training, coaching, supportive leadership, and clear service procedures to help you succeed. Candidates must live within 40 miles of Canonsburg, PA, and be able to report onsite when remote work is not possible.

Key Responsibilities

• Answer a high volume of inbound customer calls in a courteous, professional, and helpful manner.
• Assist residential and commercial customers with billing questions, account inquiries, payment arrangements, and service-related requests.
• Process new service, transfers, disconnections, account updates, and other utility service transactions.
• Provide accurate information regarding natural gas and electric services, customer programs, company policies, and service procedures.
• Document customer interactions, account changes, and service requests accurately in company systems.
• Escalate complex issues, coordinate with internal departments, and support customers during outages or service interruptions.

Compensation and Benefits

• Pay rate: $24.00 per hour.
• Job type: Full-time, long-term temporary assignment.
• Assignment length: No specific end date currently provided.
• Work location: Remote work-from-home opportunity.
• Location requirement: Must live within 40 miles of Canonsburg, PA.
• Onsite requirement: Occasional onsite attendance may be required when employees are unable to work from home.
• Transportation requirement: Must be able to commute to the Canonsburg location when necessary.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Handle inbound utility customer calls related to billing, account service, payment arrangements, and general inquiries.
• Process customer service requests, account updates, service transfers, new connections, and disconnections.
• Document customer interactions accurately while navigating multiple systems during live calls.
• Resolve customer concerns professionally and escalating complex issues when needed.
• Previous customer service experience is required.
• Call center experience.
• 1 to 2 years of customer service, client care, call center, or related experience.
• Experience handling inbound customer calls and assisting customers with questions, concerns, or account issues.
• Strong verbal communication, active listening, and customer service skills.
• Ability to manage a high volume of calls while maintaining professionalism and accuracy.
• Strong computer navigation, data entry, and multitasking skills.
• Ability to navigate multiple systems while speaking with customers.
• Strong attention to detail and accurate documentation skills.
• Ability to handle difficult customer interactions calmly and professionally.
• Must be dependable, organized, and able to follow established procedures.
• Ability to work independently in a remote environment and collaborate as part of a team.
• Must live within 40 miles of Canonsburg, Pennsylvania.
• Must have reliable transportation to commute onsite when required.

Preferred Qualifications

• Previous experience in utilities, telecommunications, billing, banking, financial services, or another customer-focused industry.
• Prior experience supporting residential or commercial customer accounts.
• Experience assisting customers with payment arrangements, service requests, or account troubleshooting.
• Comfort working in a structured call center environment with quality standards, coaching, and performance expectations.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.