Remote Call Center Counselor - Recovery & Health Support

CarePoint Response, Inc.; Baltimore (MD); Remoto; USD 30.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision Insurance

403(b) Retirement Plan

Generous PTO – Vacation, Sick,Personal

Tuition Reimbursement & Professional D

Descrizione del lavoro

CarePoint Response, Inc. is seeking a Call Center Counselor to support individuals in care by coordinating transitions and serving as a key engagement point for callers.

The role involves assessing needs across mental health, medical, and social services and initiating referrals to providers, while collaborating with care teams to facilitate timely access to services. The position is full-time, remote, with shifts that occur on Sundays through Thursdays or Tuesdays through Saturdays, including

Competenze

• High School Diploma, GED, or equivalent required.
• College degree in Human Services or related field strongly preferred.
• One year work engagement or experience with individuals living with dynamic and complex behavioral health needs preferred.
• One year community health or lived experience preferred.

Mansioni

• Supports the delivery of services and engagement of individuals under care by participating in supervision and team meetings.
• Assesses the needs of the individual across mental health, medical, social, and other services by completing needs assessment and other tools.
• Initiates and submits referrals to medical and behavioral health care, community programs, and service providers.
• Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care.
• Collaborates with care team members for admission into residential milieu and transitions as directed.
• Adheres to program, department, and company policies and competencies.

Formazione

High School Diploma, GED, or Equivalent

College degree in Human Services or related field

Descrizione del lavoro

CarePoint Response, Inc. is seeking a Call Center Counselor to support individuals in care by coordinating transitions and serving as a key engagement point for callers.

The role involves assessing needs across mental health, medical, and social services and initiating referrals to providers, while collaborating with care teams to facilitate timely access to services. The position is full-time, remote, with shifts that occur on Sundays through Thursdays or Tuesdays through Saturdays, including