Call Center Counselor (12323)

Baltimore Crisis Response Inc; Philadelphia (Philadelphia County); Remote; USD 46.000 - 53.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

403(b) Retirement Plan

Generous PTO

Tuition Reimbursement & Professional D

Professional Development Support

Zusammenfassung

CarePoint Response (CPR) is seeking a Remote Call Center Counselor to support individuals in recovery. You will assess needs across mental health, medical, and social services, initiate referrals, and monitor progress toward goals, all within a multidisciplinary team.

Available shifts include 11:00pm-7:00am Tuesday-Saturday and Sunday-Thursday. The role emphasizes person-centered, evidence-based practice and coordination with care partners to facilitate timely access to services.

Qualifikationen

• High School Diploma or GED required.
• College degree in Human Services or related field strongly preferred.

Aufgaben

• Participate in supervision and team meetings to support service delivery.
• Assess needs across mental health, medical, social, and other domains using appropriate tools.
• Initiate and submit referrals to medical and behavioral health care, and community programs.
• Collaborate with care team members for admissions and transitions within the system of care.

Ausbildung

High School Diploma, GED, or Equivalent

College degree in Human Services or related field

Jobbeschreibung

DescriptionCall Center Counselor Remote $22 to $25.50 per hour Full-Time | Available shifts are Tuesday-Saturday and Sunday-Thursday: 11:00pm-7:00amHelp Clients Begin Their Path to Recovery.Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise.About UsCarePoint Response (CPR) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges.The OpportunityWe are seeking a Call Center Counselor to support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers. In this role, you will assess needs across mental health, medical, and social service domains; initiate referrals to internal and external providers; and actively monitor progress toward individualized goals. You will partner closely with individuals, their identified care teams, and community stakeholders to facilitate timely access to services, including residential admissions when appropriate. This position requires the use of person-centered, evidence-based practices and strong collaboration within a multidisciplinary team to ensure high-quality, coordinated care.What You’ll DoSupports the delivery of services and engagement of individuals under care by participating in supervision and team meetings.Uses person-focused evidence-based best practices as identified in program policies and procedures, to recognize and honor the caller’s unique needs, strengths, preferences, and goals.Assesses the needs of the individual receiving care across multiple domains including mental health, medical, social, and other services by completing needs assessment and other appropriate tools.Initiates and submits referrals to medical and behavioral health care, community programs, and service providers.Develops and maintains strong working knowledge of care partners, service providers, and stakeholders across the system of care.Collaborates with care team members for admission into the residential milieu through the bed registry, and/or by engaging external stakeholders and service providers when appropriate and as directed during these transitions.Demonstrates adherence to program, department, and company policies, expectations, and behavioral competencies, both explicit and implicit.All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role.QualificationsQualificationsEducation:High School Diploma, GED, or Equivalent, RequiredCollege degree in Human Services or related field, Strongly PreferredExperience:One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, PreferredOne year community health or lived experience, PreferredWhy Join CarePoint Response Make a direct impact in clients’ recovery journey. Medical, Dental, and Vision Insurance. 403(b) Retirement Plan. Generous PTO – Vacation, Sick, Personal, and Holidays. Tuition Reimbursement & Professional Development Support. Be part of an innovative, mission-driven team transforming behavioral health care.