Remote Call Center Associate — Problem Solver

InteLogix; Dothan (AL); Remote; USD 29,227,000 - 39,543,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a remote, full-time customer service specialist to handle inbound calls and emails for a major telecommunications client. You will educate customers on debt and credit reporting details, provide effective solutions, and maintain positive relations while meeting performance targets.

The role requires strong communication skills, 1+ year of customer service experience, and the ability to work from home with provided equipment and a reliable home office setup.

Qualifications

• Must be 18 years of age or older
• Strong communication and multitasking abilities
• Experience in customer service or call center preferred
• Ability to work from home with supplied equipment and reliable internet

Responsibilities

• Handle inbound calls/emails from customers of a major telecommunications company
• Educate callers about debt and credit reporting details and take action as needed
• Offer solutions and maintain customer relations while meeting performance goals
• Understand consumer protection rights and best practices
• Maintain good public relations
• Adhere to attendance and break requirements
• Work in a changing environment and meet deadlines

Skills

Excellent communication

Customer service

Call center

Education

High School Diploma or equivalent

Tools

Computer literacy

Job description

InteLogix is seeking a remote, full-time customer service specialist to handle inbound calls and emails for a major telecommunications client. You will educate customers on debt and credit reporting details, provide effective solutions, and maintain positive relations while meeting performance targets.

The role requires strong communication skills, 1+ year of customer service experience, and the ability to work from home with provided equipment and a reliable home office setup.