Remote Call Center Agent - Blood Donation Support

American Red Cross; Phoenix (AZ); Remote; USD 18,000 - 26,000; Part time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Service Awards and recognition

Job summary

The American Red Cross is seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting, have excellent attention to detail and have strong computer skills.

This remote position requires living in or near the Tucson, AZ area; the first day and possibly 2-3 days will be at the Tucson Call Center. Part-time schedule and $16.00 per hour with shift differential are offered.

Qualifications

• Must commit to 90 days of uninterrupted employment (100% attendance).
• Must commit to one of the schedules above.
• High school diploma or equivalent required (GED).
• Minimum one year of related experience (telemarketing, customer service or call center).
• Prior sales or negotiation experience is a plus.
• Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly meet donor service needs.
• Excellent customer service and problem-solving skills required.
• Effective verbal communication skills and ability to handle difficult customers in a fast-paced call center.
• Desire to advocate and learn more about blood donations with opportunities for advancement.
• If a prior employee or contractor, must be eligible for rehire.

Responsibilities

• Contact blood donors by telephone using a dialer system to recruit for blood donation; update donor records and record outcomes.
• Schedule appointments while providing positive service to maximize donor show rates.
• Follow scripting to ensure a consistent donor experience.
• Maintain daily production standard, including calls and appointments per hour, to meet goals.
• Develop working knowledge of donor criteria to inform eligibility and reduce deferral rates.
• Maintain accurate donor records to avoid errors and ensure donor availability.
• May develop new leads and donor recruitment programs to increase the donor base.
• Respond to or transfer inbound calls to the appropriate party.
• Perform other related duties as assigned.
• Coordinate support of community donor groups to uphold the organization's image.

Skills

Telemarketing

Customer service

Call center

Verbal communication

Problem solving

Negotiation

Education

High school diploma or GED

Tools

Phone dialer

CRM systems

Job description

The American Red Cross is seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting, have excellent attention to detail and have strong computer skills.

This remote position requires living in or near the Tucson, AZ area; the first day and possibly 2-3 days will be at the Tucson Call Center. Part-time schedule and $16.00 per hour with shift differential are offered.