Donor Scheduling & Engagement Specialist

American Red Cross; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO 15+ days

Holidays

401K match

Paid Family Leave

Employee Assistance

Job summary

The American Red Cross is seeking a Blood Donor Scheduler to coordinate donor appointments and boost donor turnout in the Los Angeles area. You will contact donors, schedule appointments, and maintain accurate records while delivering a compassionate, customer-focused experience.

This role offers a stable schedule, $16.00 per hour with shift differential, and a comprehensive benefits package. Candidates should have at least a year of telephone or customer service experience and good

Qualifications

• Minimum one year of telephone and customer service or telemarketing experience.
• Strong verbal communication and problem-solving skills.

Responsibilities

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
• Contact active or former blood donors to increase donation frequency and overall donor numbers.
• Coordinate reminder calls and maintain donor data records.
• Follow scripting to ensure a consistent donor experience.
• Interact positively with internal and external customers.

Skills

Phone etiquette

Customer service

Problem solving

Verbal communication

Computer skills

Education

High school diploma or equivalent

Tools

Telephone systems

Job description

The American Red Cross is seeking a Blood Donor Scheduler to coordinate donor appointments and boost donor turnout in the Los Angeles area. You will contact donors, schedule appointments, and maintain accurate records while delivering a compassionate, customer-focused experience.

This role offers a stable schedule, $16.00 per hour with shift differential, and a comprehensive benefits package. Candidates should have at least a year of telephone or customer service experience and good