Remote CAD/CAM Engineering Libraries Specialist

INNERGY; Lexington (KY); Remoto; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

INNERGY, a remote-first ERP software provider for custom manufacturers, seeks an engineering libraries specialist to configure, build, validate, and maintain libraries in Microvellum Toolbox and INNERGY Engineering. You’ll work closely with clients, run regular check-ins, and coach them on best practices, ensuring libraries are accurate, complete, and production-ready.

This remote role supports clients across multiple states; you’ll document progress and feed feedback to development and content

Competenze

• Experience in a similar role, ideally in CAD/CAM, engineering software, or architectural millwork.
• Hands-on time with Microvellum Toolbox, INNERGY Engineering, or another AutoCAD-based design-to-manufacturing tool.
• Solid grasp of engineering libraries: configuration, validation, and maintenance.
• The ability to explain technical ideas clearly to power users and clients.
• Experience training and supporting clients both in person and remotely.
• Strong organization and time management. You can run several client engagements at once without losing track.
• Patience and empathy with clients, plus a habit of measuring your success by their results.

Mansioni

• Work closely with clients.
• Hold regular check-ins to review progress and roadblocks in Toolbox and INNERGY Engineering. Ask the industry questions that help clients make their libraries more accurate and easier to use.
• Build and validate libraries.
• Help clients create and validate product data, machining rules, and design standards. When it makes sense, work directly in client libraries so they’re accurate, complete, and ready for production.
• Train and support.
• Give one‑on‑one guidance on using Toolbox and Engineering libraries well. Work with the Content Creation team to decide which training materials and documentation clients need most.
• Meet clients where they are.
• Adjust your approach for clients at every technical skill level, and give extra support where it’s needed so they adopt Toolbox and Engineering workflows successfully.
• Keep communication clear.
• Stay in steady contact with clients through onboarding and validation. Document progress, issues, and fixes so the wider support team always has the full picture.
• Solve problems.
• Find and fix issues with library setup, configuration, and use. Work with clients on practical solutions that make their engineering workflows more accurate and efficient.
• Make the product better.
• Pass client feedback and recurring issues to the development and content teams so library management, and the client experience, keep improving.

Conoscenze

CAD/CAM

Engineering software

Architectural millwork

Client training

Remote collaboration

Strong communication

Time management

Library configuration

Documentation

Strumenti

Microvellum Toolbox

INNERGY Engineering

AutoCAD

Descrizione del lavoro

INNERGY, a remote-first ERP software provider for custom manufacturers, seeks an engineering libraries specialist to configure, build, validate, and maintain libraries in Microvellum Toolbox and INNERGY Engineering. You’ll work closely with clients, run regular check-ins, and coach them on best practices, ensuring libraries are accurate, complete, and production-ready.

This remote role supports clients across multiple states; you’ll document progress and feed feedback to development and content