Remote Business Systems Analyst I – Enterprise Applications

Golden 1 Talent Acquisition Team; California; Remote; USD 80,000 - 110,000; Full time

Job summary

Golden 1 Credit Union, a member-owned financial cooperative, is seeking a Business Systems Analyst I for a remote role (California resident). You will translate business needs into effective tech solutions, define requirements, support software implementations, and resolve operational challenges to improve processes and user experiences.

Responsibilities include overseeing the SDLC for enterprise software, collaborating with product owners to backlog items, participating in scrum events, and

Qualifications

• Associate’s Degree in Information Technology, Project Management or Business Administration required.
• Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred.
• Equivalent work experience may be considered in lieu of a 2-year degree.
• 5+ years in financial or health services, including technical business analysis, product development and process improvement required.
• Experience working in an Agile environment or Azure eco system (DevOps) strongly desired preferred.

Responsibilities

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provide high-quality analytical system solutions for key stakeholders.
• Identifies software functional gaps and opportunities of improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Participates with the implementation of projects as technical subject matter expert from beginning to completion.
• Participation in scrum events and supports Agile practices.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provide Tier 1 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for small to medium sized Enterprise-wide managed software solutions.
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
• Manage administrative functions such as forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.
• Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication.
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
• Participate in on-call support for critical response to after hour application impairments or major outages as needed.

Education

Associate’s Degree in Information Technology, Project Management or Business Administration

Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field

Equivalent work experience may be considered in lieu of a 2-year degree

Tools

Azure DevOps

Job description

Golden 1 Credit Union, a member-owned financial cooperative, is seeking a Business Systems Analyst I for a remote role (California resident). You will translate business needs into effective tech solutions, define requirements, support software implementations, and resolve operational challenges to improve processes and user experiences.

Responsibilities include overseeing the SDLC for enterprise software, collaborating with product owners to backlog items, participating in scrum events, and