Remote Business Retention & Sales Representative

Kids for the Future; Woodbridge (VA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Paid training

Free Xfinity services

Paid time off

Tuition reimbursement

Discounts on Comcast/Xfinity services

Job summary

Comcast is expanding its team with Business Retention and Sales Representatives who excel in telesales and remote work. The role focuses on retaining existing customers, addressing issues, and renegotiating terms to protect revenue across Comcast Business Services.

Candidates should have a high school diploma, 1-2 years of commission-driven sales experience, and a reliable home office setup with at least 100 Mbps internet.

Qualifications

• High school diploma or equivalent.
• Minimum 1-2 years of commission-driven sales experience.
• Demonstrated ability to work independently and remotely.
• Reliable internet connection with a minimum 100 Mbps speed.
• Home office setup meeting specified requirement.

Responsibilities

• Uses active listening, empathy and assumes ownership of customer issues through to resolution.
• Communicates a professional sense of urgency, with various departments, to rectify customer issues.
• Minimizes fall out by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
• Meets or exceeds budgeted retention goals for all product lines.
• Demonstrates strong problem solving and communications skills.
• Regular, consistent and punctual attendance.

Skills

Active listening

Empathy

Problem solving

Communication

Education

High school diploma or equivalent

Tools

High-speed internet 100 Mbps

Job description

Comcast is expanding its team with Business Retention and Sales Representatives who excel in telesales and remote work. The role focuses on retaining existing customers, addressing issues, and renegotiating terms to protect revenue across Comcast Business Services.

Candidates should have a high school diploma, 1-2 years of commission-driven sales experience, and a reliable home office setup with at least 100 Mbps internet.