Remote Business Analyst: Process Improvement & ServiceNow

Remote Jobs; Middletown Township (PA); Remote; USD 80,000 - 120,000; Part time

Job summary

Remote Jobs seeks a seasoned Business Analyst to document as-is processes, elicit requirements, and reengineer business workflows. The role emphasizes ServiceNow Idea/Project/Demand modules, demand management, and coordination with stakeholders across IT and business areas.

This remote position will include on-site Middletown, PA if required. The candidate will drive project scoping, scheduling, and budgeting while building strong partnerships with sponsors, vendors, and clients to deliver value

Qualifications

• Minimum of five years of expertise within the Business Analyst environment on projects of various size and subject matter.
• Experience in business process analysis.
• ServiceNow experience in Idea, Project, and Demand modules.
• Experience in demand management.
• Project schedule and budget estimation.

Responsibilities

• Facilitate meetings with business stakeholders to document as-is process flows.
• Elicit requirements or information to reengineer business processes.
• Review current processes against best practices to identify necessary changes.
• Suggest opportunities for future state improvements to process owners and SMEs.
• Apply critical thinking and problem-solving to project needs.
• Coordinate with owners and analysts to define scope, schedule, and budget.
• Perform project management duties for planning and requirements phases.
• Develop productive relationships with technology staff, owners, sponsors, vendors, and clients.
• Complete projects per PMO guidelines.
• Coordinate IT demand intake, review, and evaluation with stakeholders and IT teams.
• Support IT demand prioritization and portfolio management activities.

Skills

Business analysis

ServiceNow

Demand management

Project scheduling

Budget estimation

Tools

ServiceNow Platform

Job description

Remote Jobs seeks a seasoned Business Analyst to document as-is processes, elicit requirements, and reengineer business workflows. The role emphasizes ServiceNow Idea/Project/Demand modules, demand management, and coordination with stakeholders across IT and business areas.

This remote position will include on-site Middletown, PA if required. The candidate will drive project scoping, scheduling, and budgeting while building strong partnerships with sponsors, vendors, and clients to deliver value