Mid-Level AI-Driven Process Analyst - ServiceNow (Remote)

Akraya, Inc.; San Diego (CA); Remote; USD 96,432 - 110,208; Full time

Job summary

A leading IT staffing firm is seeking an experienced business analyst for a strategic role within their Operational Excellence & Automation team. The candidate will drive organizational efficiency through process improvements and technology. Key functions include collaborating with teams to enhance processes, leading customer-centric projects, and managing change initiatives. Expertise in business process redesign, change management, and effective communication is essential. This role offers a contract with competitive pay in a remote setting.

Qualifications

• Expertise in business process redesign and documentation.
• Proficient in managing change and transitioning to new technologies.
• Exceptional communication and collaboration abilities.

Responsibilities

• Collaborate with shared services teams to propose business process improvements, focusing on AI and automation.
• Lead projects with a customer-centric approach, making focused decisions and delivering actionable recommendations.
• Define requirements, create process documentation, and oversee change management initiatives.
• Work independently, manage priorities, and adhere to project timelines.
• Identify issues proactively and escalate them appropriately while ensuring clear communication regarding process changes.

Skills

Business Analysis

Process Redesign

ServiceNow Configuration

Change Management

Lucid Charts

Job description

A leading IT staffing firm is seeking an experienced business analyst for a strategic role within their Operational Excellence & Automation team. The candidate will drive organizational efficiency through process improvements and technology. Key functions include collaborating with teams to enhance processes, leading customer-centric projects, and managing change initiatives. Expertise in business process redesign, change management, and effective communication is essential. This role offers a contract with competitive pay in a remote setting.