Remote Broadcast Support Engineer (Tier 2)

evertz; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

Evertz Microsystems is seeking a technically skilled Broadcast Support Engineer for a currently remote role with plans to move to a hybrid model in 1–2 years. You will diagnose, troubleshoot, and resolve complex issues in a 24/7/365 environment, supporting major customers across time zones.

In this role you will collaborate with engineering, QA, and product teams, document procedures, and develop tools to expedite resolutions.

Qualifications

• 2+ years in technical or customer support roles.
• Detail-oriented with strong analytical and problem-solving skills.
• Willingness to travel up to 10% per year.

Responsibilities

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause.
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner.
• Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers.
• Developing and setting up tools by generating or authoring customer guides and providing detailed technical information to the technical writing group.
• Participate in on-call duty.

Skills

Linux

Customer support

Analytical thinking

Communication skills

Problem solving

Team coordination

Education

College diploma in computer science, engineering, networking, or related field

Tools

Python

JavaScript

Job description

Evertz Microsystems is seeking a technically skilled Broadcast Support Engineer for a currently remote role with plans to move to a hybrid model in 1–2 years. You will diagnose, troubleshoot, and resolve complex issues in a 24/7/365 environment, supporting major customers across time zones.

In this role you will collaborate with engineering, QA, and product teams, document procedures, and develop tools to expedite resolutions.